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Amr Khalil

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Posted By Amr Khalil 05-26-2022 02:52
Found In Egroup: Genesys Cloud - Main
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Hello All, i just download the Supervisor app iPad edition but there is an issue that i cannot see any view related to the agents at all even the agent location on the floor map but for the workgroups, it works fine i have all permission for my user even the master admin but i cannot see any agent ...
Posted By Amr Khalil 06-02-2020 17:19
Found In Egroup: Genesys Cloud - Main
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Hi Marc, we have the exact issue with 4 different purecloud org. Best Regards, Amr Khalil Genesys System Engineer ------------------------------ Amr Khalil IST Integration Services And Technologies Co. ------------------------------