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Jeff Buzhardt

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RE: How do I delete a large amount of recorded calls

Posted By Jeff Buzhardt 08-29-2018 16:46
Found In Egroup: Genesys Cloud - Main \ view thread
Did the aforementioned project happen? And, more importantly, is it available? (Yes, I want to delete multiple recordings without clicking through 1 at a time). ------------------------------ Jeff Buzhardt MicroAutomation, Inc. ------------------------------

In-Queue Agent Count

Posted By Jeff Buzhardt 04-18-2018 11:16
Found In Egroup: Genesys Cloud - Main \ view thread
I want to know how to tell in Architect whether there are any active agents. I do not care if they are on the phone, just if they could potentially answer a call. ------------------------------ Jeff Buzhardt MicroAutomation, Inc. ------------------------------

Is there a way to access an AWS database without a bridge server? The question comes up because my customer wants to minimize on-site footprint. Installing a bridge is counter to that purpose.

Posted By Jeff Buzhardt 03-01-2018 18:32
Found In Egroup: Genesys Cloud - Main \ view thread
We would be planning on building a VOC (post call survey) and storing the answers in the AWS cloud. I think, if there going to store the data in an enterprise database, they would need a bridge server. Same would be true if they wanted to call a web service to move the data. If I wrong about ...

RE: Does an Edge register as a SIP endpoint with the upstream SIP provider or SBC?

Posted By Jeff Buzhardt 04-20-2017 19:06
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks, George! I am oing well and yes, am glad to see a community for PureCloud.

Does an Edge register as a SIP endpoint with the upstream SIP provider or SBC?

Posted By Jeff Buzhardt 04-19-2017 17:41
Found In Egroup: Genesys Cloud - Main \ view thread
I cannot find this in the documentation. https://help.mypurecloud.com/articles/eliminate-install-sip-proxy-edge-sip-provider/. But want to know if the Edge requires registrar functionality for the upstream device - a media gateway in this case

Is there a way to transfer a call to a contact

Posted By Jeff Buzhardt 03-29-2017 16:29
Found In Egroup: Genesys Cloud - Main \ view thread
With today's new release, we see External Contacts available as transfer targets through the client. It would be nice if we could do the same thing through architect