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  • 1.  Is there a way to transfer a call to a contact

    Posted 03-29-2017 16:29
    No replies, thread closed.

    With today's new release, we see External Contacts available as transfer targets through the client.  It would be nice if we could do the same thing through architect



  • 2.  RE: Is there a way to transfer a call to a contact

    Posted 03-29-2017 20:40
    No replies, thread closed.

    Thanks for the note. Would you be able to provide additional details around how you would envision this being used? Just automatically transfer calls based on certain criteria?

     

    We are starting to work on providing "data dips" into external contacts from within email flows and call flows will have this capability added later.

     

    Thanks,

    Lucie



  • 3.  RE: Is there a way to transfer a call to a contact

    Posted 03-30-2017 15:04
    No replies, thread closed.

    Thank you! I added it to the product backlog, but don't have a concrete timeline yet when this would be added.



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