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Mr. Cedric Roman

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RE: [PULSE] - currently handled calls

Posted By Cedric Roman 08-13-2018 07:14
Found In Egroup: PureEngage On-Premises \ view thread
Hi, i want to know the total number of calls active right now on specific group queue. Thks. Cédric ------------------------------ Cedric Roman Bouygues Telecom ------------------------------

[PULSE] - currently handled calls

Posted By Cedric Roman 08-11-2018 08:35
Found In Egroup: PureEngage On-Premises \ view thread
Hi everybody, I would like to show in Pulse the numbers of "currently handled calls" on a specific queue / Queue group. I search in standard stats but don't find anything. :-( My purpose is to compare in real time waiting calls and currently handled calls to alert callcenter if there's not enough ...

[GMS] - how to interrogate business Hour before immediate callback proposition?

Posted By Cedric Roman 06-13-2018 13:05
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Question is in subject :-) I would like be able to interrogate business hour from a service_ID before proposing immediate callback button. --> if closed, button is off. --> if open, button is on and customer can request an immediate callback. how to build a query to do this? Thanks ...

RE: [GMS] - Callback Report

Posted By Cedric Roman 06-13-2018 13:00
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Thanks for your answer. Actually, we don't use RAA for reports so i think the limitation is here... :-( I see if and how we can implement this service in our IT environment. Regards. ------------------------------ Cedric Roman Bouygues Telecom ------------------------------

[GMS] - Callback Report

Posted By Cedric Roman 05-19-2018 07:43
Found In Egroup: PureEngage On-Premises \ view thread
Hi, I'm a french user and in our business, we recently implement Callback with GMS platform. Before, we use "asynchronous callback" et have reports in Interactiv Insight on Integrated(requested?) callback by Date/Hour . How to have the same report with GMS? My internal support says it's not ...

Pulse login URL shortcut and auto fullscreen wallboard on logon

Posted By Cedric Roman 10-31-2016 14:34
Found In Egroup: PureEngage On-Premises \ view thread
Hi, i'm a french user, and i'd like to use Pulse with a solution named TVTools who broadcast information on TV customer centre. I need to launch pulse automaticly , so with TVTools i can log in auto (script Java) but i would like to launch wallboard FullScreen mode. Is it possible with Javascript? ...