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Mr. René Wagner

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RE: Emails reporting

Posted By René Wagner 12-03-2020 09:21
Found In Egroup: PureEngage On-Premises \ view thread
Hi Sorin, It is Workspace functionality that moves original inbound email into the 'iws-in-progress-workbin' workbin. This functionality is configurable = you can switch it off by setting 'email.move-inbound-to-in-progress-workbin-on-reply' option to false. However, I would recommend you to check ...

RE: Composer Project Deployment best practices

Posted By René Wagner 05-15-2020 04:23
Found In Egroup: PureEngage On-Premises \ view thread
Hi Abhinav, Just my two cents... 1/ I would prefer centralised server, mainly from operational perspective, as keeping the prompts together with code (WAR file) would require code re-deployment with every prompt change 2/ I would say that WAR deployment is easier to maintain and Tomcat can be ...

RE: SIP Trunk with Asterisk

Posted By René Wagner 02-27-2020 08:40
Found In Egroup: PureEngage On-Premises \ view thread
Hi Marcelo, Please check that your FreePBX SIP Signalling / SIP / Message Restriction Setting is not set to Option 1 as it means that maximum SIP message is limited to 6048 bytes while your "bad" message is longer. How do you map User Data to INVITE? Are you doing it from routing strategy or via ...

RE: IRD Passing extra digit as next menu option

Posted By René Wagner 12-12-2019 03:23
Found In Egroup: PureEngage On-Premises \ view thread
Hi, Use "Clear Buffer" option on the Menu block to clear the key-ahead buffer (see more details in Composer's help). ------------------------------ Rene Wagner OmniHouse s.r.o. ------------------------------

RE: Removing an attachment from email due to GDPR

Posted By René Wagner 07-09-2019 10:04
Found In Egroup: PureEngage On-Premises \ view thread
Hi Sonia, I'm not sure what you mean by 'terminated'​ email. Is it an email processed, e.g. replied, marked done, by agent? Regards, ------------------------------ Rene Wagner OmniHouse s.r.o. ------------------------------