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Bill Schanbacher

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Voicmail still open? Or on an outbound call?

Posted By Bill Schanbacher 05-04-2021 12:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hello -- Using Genesys Cloud 2.5.620.0: Via [Queue Activity] or [Dashboards] , is there an easy way to see if an agent simply didn't close out of their VM? I can't tell if an agent simply forgot to close their VM/Done or they're on an actual call in the Dashboard screenshot below. I could go to Interactions ...

"This App had been removed and will not be available the next time you reload Genesys" ...

Posted By Bill Schanbacher 02-04-2021 08:19
Found In Egroup: Genesys Cloud - Main \ view thread
Good Morning, Genesys DT Ver: 2.3.603. (Screenshot#2) Has anyone seen or captured the below-outlined message before? (Screenshot#1) It was only reported/captured once. It occurred immediately after an agent was attempting to answer a call where the agent required multiple clicks to successfully ...

RE: Unable to answer Call. Not Responding

Posted By Bill Schanbacher 12-23-2020 05:21
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Tim, Was this a one-time event for your team? If no, how are you tracking frequency? Are you utilizing any canned reports? My team just went live on Genesys on Nov. 2, 2020. I've been trying to track the frequency of this issue via an external spreadsheet, every time a team member try to ...