Profile

Mr. Mark Volodarskiy

Contact Details

My Content

1 to 5 of 5 total

CX Cloud (SalesForce) - Clicking on the Answer call button doesn't connect the call

Posted By Mark Volodarskiy 03-05-2026 14:35
Found In Egroup: Genesys Cloud - Main \ view thread
My customer is experiencing an intermittent issue affecting multiple agents. When agents attempt to answer a call in the Omni-Channel client, the call never connects to the agent. The console log shows no Pickup event when the agent clicks Answer. We have not identified any issues with the network, ...

RE: Most Genesys Users Unable to Go On-Queue | WebRTC Station Errors |Enable modern logic for processing WebRTC calls and enable active persistent connection management

Posted By Mark Volodarskiy 03-05-2026 13:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Thilak Kumar. Has Genesys provided ETA for the bug fix? Thanks. Mark. ------------------------------ Mark Volodarskiy Senior Systems Engineer ------------------------------

RE: Users Not Responding

Posted By Mark Volodarskiy 04-03-2024 09:44
Found In Egroup: Genesys Cloud - Main \ view thread
Our customers also are experinecing the same issue - No Answer button when a call alerts. Genesys said said they have a fix pending. ------------------------------ Mark Volodarskiy Electroline Data Communications Inc ------------------------------

RE: BYOC "404 Not Found"

Posted By Mark Volodarskiy 11-15-2021 22:05
Found In Egroup: Genesys Cloud - Main \ view thread
Looking at the SIP Invite message the protocol is SIP UDP Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK6409.d001e785e61974f13260ea00afe50e79.0 But the screenshot shows your trunk is set to TCP. ------------------------------ Mark Volodarskiy Electroline Data Communications Inc -------------- ...

RE: Faxing with an Audiocodes FXS gateway

Posted By Mark Volodarskiy 10-13-2021 21:23
Found In Egroup: Genesys Cloud - Main \ view thread
What is Genesys Cloud end point (IP address or URL) to configure FXS to send calls to? Thank you! ------------------------------ Mark Volodarskiy Electroline Data Communications Inc ------------------------------