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Abdulquadir Shaikh

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Interaction and Bot Report

Posted By Abdulquadir Shaikh 05-15-2024 08:59
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I have Digital Messaging Bot build along with a chat queue to request agents and communicate with the agents. I am having issues with the metrics that is provided using the interaction report. In digital message bot if the end user request the messaging bot again within 72 hours the ...

Interaction and Bot Report

Posted By Abdulquadir Shaikh 05-14-2024 22:02
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hello, I have Digital Messaging Bot build along with a chat queue to request agents and communicate with the agents. I am having issues with the metrics that is provided using the interaction report. In digital message bot if the end user request the messaging bot again within 72 hours the ...

RE: Custom Launcher Icon for Genesys Cloud Web Messaging

Posted By Abdulquadir Shaikh 02-13-2024 19:38
Found In Egroup: Genesys Cloud - Main \ view thread
I already have that turned off ------------------------------ Abdulquadir Shaikh DYOPATH, LLC ------------------------------

Custom Launcher Icon for Genesys Cloud Web Messaging

Posted By Abdulquadir Shaikh 02-13-2024 17:31
Found In Library: Genesys Cloud - Main
#ArchitectureandDesign #Integrations

Custom Launcher Icon for Genesys Cloud Web Messaging

Posted By Abdulquadir Shaikh 02-13-2024 17:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I am trying to design custom icon launcher for web messaging. But the chat window does not open up on the click. I am using snipped provided in the genesys cloyd website. #custom-launcher ( border: none; /* Remove the border */ /*padding: 10px 20px; Add some padding ...

RE: Showing Customer Name in chat

Posted By Abdulquadir Shaikh 01-15-2024 10:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Steven, Thanks for your response. I am not looking to use Authenticated Web Messaging, since all of the end user who will be interacting with the Chat Bot will not have any account in Genesys Cloud. Second method relates most closely to what I am looking but in there I have no way ...

Showing Customer Name in chat

Posted By Abdulquadir Shaikh 01-05-2024 17:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hello All, I am new to Genesys Cloud. As all of you we were on Bold 360 platform and trying to upgrade it to Genesys Cloud. Bold 360 had an option form where you can get some basic information about the user like email, name, issue, etc. when initiating a agent chat. I am trying to achieve ...

Showing Customer Name in chat

Posted By Abdulquadir Shaikh 01-05-2024 16:58
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
Hello All, I am new to Genesys Cloud. As all of you we were on Bold 360 platform and trying to upgrade it to Genesys Cloud. Bold 360 had an option form where you can get some basic information about the user like email, name, issue, etc. when initiating a agent chat. I am trying to achieve ...