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Audits for ACD Routing Skills and Languages – Namespace Update

Posted By Developer Community 12-19-2025 11:26
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Audits related to changes in ACD routing skills and languages currently appear in the audit viewer under the Directory service name. This behavior is being updated so that these audits will now appear under the Routing service name instead. This update aligns the audit viewer with the corresponding ...

Agent Schedule Query API – Fix for Returning More Results Than Requested

Posted By Developer Community 12-18-2025 10:18
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary A correction is being made to the Agent Schedule Query API to address scenarios where the API previously returned more data than requested. When requesting agent schedules for one or more work teams, the following cases previously resulted in incorrect behavior: • If user IDs were provided ...

Improving validation for decision table queue defaultsTo field

Posted By Developer Community 12-18-2025 05:04
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary When configuring a decision table, setting the values field on the defaultsTo object for a queue column could cause the backend service to throw a Null Pointer exception, resulting in a 500 error response. We’ve improved validation so that this invalid configuration is now treated as a client ...

Textbots Search API – Incorrect Multiple BotType Results for a Single Bot Flow ID

Posted By Developer Community 12-16-2025 13:24
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary A change is being made to the response from the /api/v2/textbots/bots/search endpoint when the id query parameter is used. Currently, for a valid bot flow ID, the endpoint returns three entities—one for each botType (GenesysBotFlow, GenesysDigitalBotFlow, and GenesysVoiceSurveyFlow)—even though ...

Restricting Workitem Filters to Two for Workitem Sync Query (Preview API)

Posted By Developer Community 12-16-2025 13:19
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
These changes will now be rolled out on or after 26 January, 2026. Summary The Workitem Sync Query Preview API will now enforce a limit of two filters per request. Of these two filters, one must be a single equals (EQ) filter on one of the following attributes: • queueId • typeId • assigneeId ...

Permissions Enforcement Added to User Station Management Endpoints

Posted By Developer Community 11-26-2025 13:47
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Permissions checks are being introduced to five existing station-related endpoints and three new endpoints. These updates ensure that only authorized users can view, modify, or delete station associations for themselves or others. Effective Date Sunday, March 1, 2026 Details Several user ...

Change of Type for Schemas in DecisionTableContract OpenAPI Specification

Posted By Developer Community 11-25-2025 05:07
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary A change is being made to the API contract of DecisionTableContract that used by DecisionTable and DecisionTableVersion. These contracts are used in the response of all api/v2/businessrules/decisiontables resources. We are changing the return type rowAuthoringSchema, executionInputSchema, ...

OAuth Client Permission Enforcement for User Management APIs

Posted By Developer Community 11-21-2025 15:17
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary To strengthen platform security and ensure consistent permission enforcement across all user management APIs, we’re introducing stricter validation of OAuth client permissions. After this change, OAuth clients without the required permissions will no longer be able to perform user management ...

Aligning API Forecast and Schedule Creation Limits with UI (104 Weeks Future, 26 Weeks Past)

Posted By Developer Community 11-11-2025 12:41
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The change introduces date range limits for creating or copying forecasts and schedules through the API thereby: Ensuring platform stability is crucial, as the APIs currently lack limits, allowing users to perform forecasts and schedule operations without restrictions on the start date range ...

Phone Name Display Issue Resolved for DID Results Exceeding 25 Entries

Posted By Developer Community 11-11-2025 10:56
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary An issue affecting phone number (DID) queries that returned more than 25 results has been resolved. Previously, phone names were missing for entries beyond the first 25 results. With this fix, all phone names now display correctly, regardless of the number of results returned. Impacted APIs: ...

Deprecation: Token Implicit Grant (Browser) option for OAuth authorization

Posted By Developer Community 11-11-2025 06:13
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The Token Implicit Grant (Browser) option is being deprecated when creating or editing OAuth clients. This change affects customers currently using the Implicit Grant flow, including those leveraging it in Embeddable Framework applications. Deprecation: Token Implicit Grant (Browser) option ...

Deprecation and Removal of textBody, media, and stickers Fields from Messaging API Responses

Posted By Developer Community 11-07-2025 11:15
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary An update is being made to the response contracts of the following REST API endpoints: • GET Get Conversation Message • GET Get Message • POST Get Messages in Batch • POST Send Message • POST Send Agentless Outbound Message The following legacy response fields are being deprecated ...

Enforcing SMTP Integration State Validation for ACD Email Sends

Posted By Developer Community 11-07-2025 05:51
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The platform will now enforce SMTP integration state validation for ACD email sends. If an SMTP integration is in an error state, email sends will fail until the integration is reset to an active statewithin the Integrations UI. Effective Date Tuesday, January 6, 2026 Details Sending emails ...

Final Announcement: Removal of Deprecated Historical Adherence API

Posted By Developer Community 11-07-2025 04:28
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary On December 15th, 2025, the API for querying historical adherence across management units will be disabled and removed. This API was previously announced as deprecated in Deprecation: Current historical adherence query route. The API was initially announced for removal in Removal: Historical ...

Additional Validation for Alerting Timeout Values in Queue Media Settings

Posted By Developer Community 11-07-2025 04:28
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary An additional validation is being implemented at the API level to ensure consistency between the UI and API when setting alerting timeout values for voice calls in queue media settings. Previously, the UI restricted acceptable alerting timeout values to between8 and 59 seconds, while the API ...

Deprecation of Legacy Automation Accounts in Cloud Environment

Posted By Developer Community 10-21-2025 04:34
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Genesys will be deprecating legacy automation accounts in the Cloud environment. If you have any accounts in your organization that are associated to @genesys.com or @inin.com, you may see these disappear in the coming weeks. This is expected behavior as part of the deprecation process. ...

Deleting user profile field data updated to register as a change

Posted By Developer Community 10-16-2025 05:31
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary At present, users who are prevented from updating user profile fields via Access Policies (ABAC Policies) are still permitted to clear these fields (e.g. delete phone numbers) because this action does not register as a change. When users clear contact information (such as deleting phone numbers), ...

Updating Configuration Limits for Process Automation Triggers

Posted By Developer Community 10-14-2025 10:45
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary New configuration limits are being applied to Process Automation Triggers to ensure data remains within supported database constraints. The following limits will now be enforced: Trigger “name”: maximum length of 162 characters “jsonPath” in match criteria: maximum length of 500 characters ...

Vendor Deprecation – Google Cloud Run Functions (1st Gen)

Posted By Developer Community 10-14-2025 08:07
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Google has deprecated Cloud Run Functions (1st Gen) by preventing new projects from creating them. While Genesys Google Data Actions continue to support 1st Gen Cloud Run Functions, they do not currently support 2nd Gen Cloud Run Functions. This change is the result of a vendor update made ...

Dark Hours for Historical Adherence Query Across Management Units API

Posted By Developer Community 10-14-2025 06:24
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary This announcement is migrated from the old Developer Forum! In April 2023 and June 2024 we announced the deprecation of the historical adherence query across management units route: Deprecation: historical adherence query route across management units and Removal: Historical Adherence Query ...