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Update: OAuth Client Secret Length Change (Effective 27 April 2026)

Posted By Developer Community 04-03-2026 12:11
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary We’re enhancing security by updating the length of OAuth client secrets.** What’s changing? We are making changes to the number of characters used for OAuth client secrets. Client secrets are currently a fixed length of 16 characters. Following this change, client secrets will have a length ...

Update to correct the behavior for the preserveIdleTTL parameter of the tokens/me resource (USW2-only)

Posted By Developer Community 04-03-2026 11:56
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary A change was introduced in April 2025 to correct the behavior for the preserveIdleTTL parameter of the tokens/me resource. This change was rolled back in USW2 to provide affected customers with more time to update their implementation to align with the corrected behavior. Having now provided ...

Deprecation of /replace and /consult APIs

Posted By Developer Community 03-27-2026 13:08
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The following APIs are deprecated and will only be removed if there is zero usage. POST /api/v2/conversations/(conversationId)/participants/(participantId)/replace POST /api/v2/conversations/calls/(conversationId)/participants/(participantId)/consult Deprecation : Effective Immediately ...

Platform API SDK for Java – Removing dependency on Joda-Time (breaking change)

Posted By Developer Community 03-27-2026 13:02
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The Platform API SDK for Java currently includes a dependency on Joda-Time 3rd party library. As the Joda-Time is considered to be in maintenance mode, with no planned major enhancements, the dependency on this 3rd party library will be removed from the Platform API SDK for Java, leveraging ...

Introducing Announcements on the Developer Center

Posted By Developer Community 03-06-2026 14:06
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The Developer Center is now the source of truth for announcements! As part of the migration to the new Developer Community, these announcements are now being posted on the new Genesys Cloud - Developer Announcements! community. Announcements are now viewable on the Developer Center, and Developer ...

Mobile Messenger SDK 2.0.0 - Internal API deprecation notice

Posted By Developer Community 03-06-2026 13:42
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary We have deprecated several internal classes, methods, and interfaces in our Mobile Messenger SDK that were never intended for public use. These elements will be removed from the public access in a future releases. If your application is using any of these internal APIs, your app may be affected ...

Deprecation: Token Implicit Grant (Browser) option for OAuth authorization

Posted By Developer Community 03-04-2026 11:32
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Update : The removal date has been postponed to 25 May 2026. The Token Implicit Grant (Browser) option is being deprecated when creating or editing OAuth clients. This change affects customers currently using the Implicit Grant flow, including those leveraging it in Embeddable Framework applications. ...

Deprecation of /replace/external and /consult/external APIs

Posted By Developer Community 02-23-2026 13:51
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The following APIs are deprecated and will be removed (subject to zero usage): • POST /api/v2/conversations/(conversationId)/participants/(participantId)/replace/external • POST /api/v2/conversations/calls/(conversationId)/participants/(participantId)/consult/external The related permissions ...

Update to duration property validation in Worktype create and update APIs

Posted By Developer Community 02-20-2026 11:36
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The Create Worktype and Update Worktype APIs currently reject requests when the defaultDueDurationSeconds value exceeds the defaultExpirationSeconds value. This validation is being removed. After this change, the defaultExpirationSeconds field can be set to any duration greater than 3600 seconds, ...

Javascript SDK - Move ApiClient's UseLegacyParameterFilter default value to false, for correct API Query Parameter Processing (boolean, integer, number)

Posted By Developer Community 02-20-2026 10:50
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Few months ago, at the beginning of October 2025, a new property (UseLegacyParameterFilter) was introduced at the ApiClient level in the Platform API SDK for Javascript (version 232.0.0). You can find some information in the Developer Announcement which had been posted to announce this change: ...

Javascript SDK - Support for Per-Request Custom Headers

Posted By Developer Community 02-20-2026 10:37
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The Platform API SDK for Javascript/Typescript will provide the ability to set custom headers on a per-request basis. This enhancement is meant to provide more flexibility in the SDK, allowing to control custom HTTP Headers on a per-request basis. The ability to set custom headers was only ...

Lead to Cash API changes

Posted By Developer Community 02-20-2026 10:15
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Genesys Cloud is transforming our systems and processes to enhance customer and partner relationships. This will be accomplished by reducing the end-to-end sales cycle, expanding self-service for onboarded clients, and accelerating access to new products. As a part of this process, Genesys is ...

Outbound Contacts APIs – Schema Expansion (Campaign Field Addition)

Posted By Developer Community 02-20-2026 09:34
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary As part of the upcoming Shared Contact List across Multiple Campaigns feature, we will be introducing a new campaign value to several Outbound Contacts APIs. Affected APIs The following APIs will include the new “campaign” field: POST /api/v2/outbound/contactlists/(contactListId)/contacts/bulk ...

Removal - ACD Chat v2.0 support in Genesys Predictive Engagement

Posted By Developer Community 02-03-2026 12:39
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Following our ACD Web Chat v2 Deprecation Announcement posted here, we are announcing removal for all related Chat API v2 and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets) support in Genesys Predictive Engagement. This includes the use of Web Chat as an action type in ...

Removal of Validation Preventing dateDue from Exceeding dateExpires in Workitem APIs

Posted By Developer Community 02-03-2026 12:30
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The Create Workitemand Update Workitem APIs currently reject requests when the dateDue value exceeds the dateExpires value. This validation is being removed. After this change, the dateExpires field can be set to any time at least one hour after the current time and before the end of the workitem’s ...

Restricting Workitem Filters to Three for Workitem Sync Query (Preview API)

Posted By Developer Community 02-03-2026 12:21
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The Workitem Sync Query Preview API will now enforce a limit of three filters per request. Of these three filters, one must be a single equals (EQ) filter on one of the following attributes: • queueId • typeId • assigneeId • workbinId Effective Date Monday, March 2, 2026 Details ...

Backfill of Darth Upload Permissions for Contact List and DNC List Public APIs

Posted By Developer Community 02-03-2026 12:13
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Contact List and DNC List file uploads are being migrated from the legacy Upload Service to Darth, which uses the public API for file upload requests. As part of this migration, new Darth upload permissions are required for users who upload Contact Lists or DNC Lists. To ensure uninterrupted ...

Backfill of New Routing Skills Permissions

Posted By Developer Community 02-03-2026 11:54
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Three new routing skill permissions are being introduced and will be backfilled to all users who currently have the routing:skill:manage permission: • routing:skill:create • routing:skill:update • routing:skill:delete Effective Date Monday, March 2, 2026 Details With upcoming enhancements ...

Removal: ACD Chat v2.0 - Chat Widgets 1.1 & 2.0

Posted By Developer Community 01-30-2026 07:14
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary Following our ACD Web Chat v2 Deprecation Announcement posted here, we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party Chat Routing. All existing customers are encouraged ...

User Rules Dependents Property Update (Preview APIs)

Posted By Developer Community 01-30-2026 06:28
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Summary The User Rules dependents endpoints are being updated to improve API design and extensibility. Currently, these endpoints return a ruleId property directly. This property will now be represented as a rule object in the response. This change allows additional rule-related properties to be included ...