Summary
Three new routing skill permissions are being introduced and will be backfilled to all users who currently have the routing:skill:manage permission:
• routing:skill:create
• routing:skill:update
• routing:skill:delete
Effective Date
Monday, March 2, 2026
Details
With upcoming enhancements including making routing skills division-aware and introducing a new PATCH API to assign existing skills to a division customers will be able to manage routing skill access more granularly.
Previously, the routing:skill:manage permission granted full access to create, delete, and update routing skills. The new permissions allow administrators to be more precise about which routing skill operations a user or agent is allowed to perform.
Customer Impact
The routing:skill:manage permission is planned for deprecation. This backfill ensures that users who currently have this permission retain full access to all routing skill operations and experience no disruption.
Customers can begin using the new permissions going forward to more intentionally control routing skill access.
Impacted Resources
Existing APIs
- POST /api/v2/routing/skills
- DELETE /api/v2/routing/skills/{skillId}
New API (coming soon)
- PATCH /api/v2/routing/skills/{skillId}
Issue References
PLUS-2296
PLUS-2241
AUTHZ-1019
Contacts
@Ananya Singh @Lance Miller Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.