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Andrew Soroka

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RE: Cannot upload Installation Packages

Posted By Andrew Soroka 04-21-2022 02:56
Found In Egroup: PureEngage On-Premises \ view thread
Hi Kelvin, I Sent you an email. cheers Andrew ------------------------------ Andrew Soroka Genesys - Employees ------------------------------

RE: Cannot upload Installation Packages

Posted By Andrew Soroka 04-20-2022 21:24
Found In Egroup: PureEngage On-Premises \ view thread
Hi Kelvin, I just had a look at your account and can not reproduce the issue. Please try again, if you still have the problem, drop me a note and I will arrange a live session. cheers Andrew ------------------------------ Andrew Soroka Genesys - Employees ---------------------------- ...

RE: Intraday SL Management

Posted By Andrew Soroka 04-10-2022 21:13
Found In Egroup: PureEngage On-Premises \ view thread
How are you displaying your data? CCPule++, Pulse or in a historic report? ------------------------------ Andrew Soroka Genesys - Employees ------------------------------

RE: GCXI versus Pulse

Posted By Andrew Soroka 04-07-2022 22:42
Found In Egroup: PureEngage On-Premises \ view thread
Just some thoughts. GCXI is a historic solution based on events from Icon. While Pulse is real time solution getting its metrics from stat server. Can you look at how your metrics are defined. There could be some call flows that are counted differently. It would make it easier to trace these ...

RE: How to Encrypt Password for Silent Install Xpassword field?

Posted By Andrew Soroka 11-30-2021 00:12
Found In Egroup: PureEngage On-Premises \ view thread
Hi Tony, Thanks for that, things might have gone better if we were in the same timezone and just had a phone conversation. I agree that we were not on the same wavelength. I do apologize. The Genesys silent install is described in the framework deployment guide (page 225). This only works for the ...

RE: How to Encrypt Password for Silent Install Xpassword field?

Posted By Andrew Soroka 11-28-2021 19:46
Found In Egroup: PureEngage On-Premises \ view thread
Hi Tony, I am concerned that you raised a case with support and didn't get an answer. Could you please share the case number so that I can investigate what went wrong on our side. Regards Andrew ------------------------------ Andrew Soroka Genesys - Employees ------------------------ ...

RE: Show login time in Pulse

Posted By Andrew Soroka 11-24-2021 00:34
Found In Egroup: PureEngage On-Premises \ view thread
Alternately you can use current time minus total login time to work out the time they logged in. ------------------------------ Andrew Soroka Genesys - Employees ------------------------------

RE: Configuration server not starting

Posted By Andrew Soroka 11-15-2021 19:44
Found In Egroup: PureEngage On-Premises \ view thread
Hi Lakshmanakumar, What is the command line that you used to start. What are the options in the config file? Please set options to log debug to a file, that way you can see more info. It looks like you just have default settings. Once you have done that , upload the options and the log file. ...

RE: Anyone ever built SQL to select info from Pulse realtime DB?

Posted By Andrew Soroka 10-05-2021 23:38
Found In Egroup: PureEngage On-Premises \ view thread
Hi Igor, The simplest way to get this is to have stats server write this data direct into its own status database. This would of course need to be enabled if not already configured. Refer to stats server option "status-table" Andrew ------------------------------ Andrew Soroka Genesys - Employees ...

RE: Pulse 9.0 - automatically put wallboard in full screen

Posted By Andrew Soroka 06-25-2021 00:21
Found In Egroup: PureEngage On-Premises \ view thread
Hi Robert, What browser are you using? See if this link can help you. https://ostechnix.com/launch-web-browsers-in-kiosk-mode-full-screen-from-cli/ or https://programmersought.com/article/65214011594/ so From what I can gather if you are using chrome you add the--kiosk flag on the command ...

RE: CCPulse error on Server 2012 R2

Posted By Andrew Soroka 06-17-2021 21:10
Found In Egroup: PureEngage On-Premises \ view thread
Hi Reginald, Did you get this resolved? If not then please feel free to contact me. cheers Andrew ------------------------------ Andrew Soroka Genesys - Employees ------------------------------

RE: CCPulse error on Server 2012 R2

Posted By Andrew Soroka 04-16-2021 01:14
Found In Egroup: PureEngage On-Premises \ view thread
Hi Tony, Those crash issues have been resolved in the latest release (8.1.100.73) This release includes the following corrections and modifications: CCPulse+ no longer terminates unexpectedly if a workspace with a large number of thresholds is open. Previously in such a case, CCPulse+ ...

RE: CCPulse error on Server 2012 R2

Posted By Andrew Soroka 04-15-2021 02:59
Found In Egroup: PureEngage On-Premises \ view thread
Hi Ahmed, Please verify that you are indeed running the latest version 8.1.100.73. Right click on the executable and check the File version under the details tab. The version should be 8.1.100.73. If it is not then you either have an old executable already installed or the wrong install package. ...

RE: Best Documentation for Understanding URS Routing Vis-a-Vis IRD

Posted By Andrew Soroka 02-25-2019 20:23
Found In Egroup: PureEngage On-Premises \ view thread
Hi CJ, Have you looked at the routing reference manual? https://docs.genesys.com/Special:Repository/81r_ref.pdf?id=7e6f8aca-9156-4d39-945f-e544a7b5229d cheers Andrew ------------------------------ Andrew Soroka Genesys - Employees ------------------------------

RE: Logfile analysis

Posted By Andrew Soroka 02-05-2019 22:05
Found In Egroup: PureEngage On-Premises \ view thread
Hi Mark, Have a look at the new workbench from Genesys Care. It includes the successor to Kazimir. cheers Andrew ------------------------------ Andrew Soroka Genesys - Employees ------------------------------

RE: Genesys SLA

Posted By Andrew Soroka 01-30-2019 19:52
Found In Egroup: PureEngage On-Premises \ view thread
Hi Elvis, You can see this on the Genesys documentation portal. https://docs.genesys.com/images/Repo/Support%20Guide%20On-Premises.pdf These are the Service Level Targets. Critical - Prod Down 60 minute response 24hour restoration High 4 Business hours response and 2 day restoration Med 1 Business ...

RE: Getting Attached Data

Posted By Andrew Soroka 01-30-2019 18:51
Found In Egroup: PureEngage On-Premises \ view thread
Where are you getting the connid from? At that point you should know more detail about the call. ------------------------------ Andrew Soroka Genesys - Employees ------------------------------

RE: EventRouteUsed(strange)

Posted By Andrew Soroka 01-24-2019 00:56
Found In Egroup: PureEngage On-Premises \ view thread
Hi Sonia, Are you sure that the call was not default routed. The EventRouteUsed(strange) indicates that the call was not routed under URS control. What was the time difference between the RouteRequest and the corresponding RouteUsed? What is the vector programed on your G3. ------------ ...

RE: integration genesys with oracle EBS

Posted By Andrew Soroka 12-12-2018 19:47
Found In Egroup: PureEngage On-Premises \ view thread
Yes you need to install the server side application. So presumably you will need the Interaction server installed in your system. Have a look at the documentation page. Documentation/GDP - Genesys Documentation Genesys remove preview Documentation/GDP - Genesys ...

RE: integration genesys with oracle EBS

Posted By Andrew Soroka 12-11-2018 19:27
Found In Egroup: PureEngage On-Premises \ view thread
This will be the application with in the Genesys configuration environment that provides the API services that you are connecting to. So you already know your config server host and port. You need to log in via GAX or config manager to see what has been configured in your system. Look for Integration ...