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Sheree Barrett

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Posted By Sheree Barrett 01-21-2026 12:23
Found In Egroup: Genesys Cloud - Main
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Hello Everyone, I am having trouble with my Dispute notification Workflow in Architect. I have added a Distribution List as the user ro receive the notification, however it will not send the notification to outlook because of the no-reply@mypurecloud.com address in the from field. I tried changing ...
Posted By Sheree Barrett 12-04-2025 17:26
Found In Egroup: Genesys Cloud - Main
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It is enabled in the ORG settings but all of our flows are not set to this Execution Data Flow Level. For Example the workflow that currently works has the below settings for Execution Data set at Notes. ------------------------------ Sheree Barrett NA ------------------ ...
Posted By Sheree Barrett 12-04-2025 17:06
Found In Egroup: Genesys Cloud - Main
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Hi Tristen, Yes we have it enabled at the below level: ------------------------------ Sheree Barrett NA ------------------------------
Posted By Sheree Barrett 12-04-2025 16:29
Found In Egroup: Genesys Cloud - Main
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Hi Tristen. I ran a test but nothing appears in the Execution History. The flow is saved and published. ------------------------------ Sheree Barrett NA ------------------------------
Posted By Sheree Barrett 12-04-2025 14:52
Found In Egroup: Genesys Cloud - Main
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That worked my friend. ------------------------------ Sheree Barrett NA ------------------------------
Posted By Sheree Barrett 12-04-2025 14:36
Found In Egroup: Genesys Cloud - Main
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Hi Tristen, I ran the test with 2 conditions but I received the same results. ------------------------------ Sheree Barrett NA ------------------------------
Posted By Sheree Barrett 12-04-2025 13:44
Found In Egroup: Genesys Cloud - Main
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Here you go my friend. ------------------------------ Sheree Barrett NA ------------------------------
Posted By Sheree Barrett 12-04-2025 13:09
Found In Egroup: Genesys Cloud - Main
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I did try to review the Execution History of the workflow but it shows that it never ran. This leads me to believe that something is wrong with the Trigger. ------------------------------ Sheree Barrett NA ------------------------------
Posted By Sheree Barrett 12-04-2025 12:59
Found In Egroup: Genesys Cloud - Main
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Hello Tristen, Wanted to provide some insight into the trigger. Question 1: Were you able to successfully test the trigger itself? Regardless of whether the workflow runs, I'm curious if the trigger test returns a success. Answer: No, the test results are shown below. However, ...
Posted By Sheree Barrett 12-03-2025 08:35
Found In Egroup: Genesys Cloud - Main
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Hello Tristen. Thank you for replying. Yes I would love more help. We set the condition as: disputeCount Greater Than(>) 0 and disputeCount Equals (=) null but neither worked. It's not running the Workflow. ------------------------------ Sheree Barrett NA ------------------------------
Posted By Sheree Barrett 12-02-2025 11:15
Found In Egroup: Genesys Cloud - Main
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Has anyone created a trigger and workflow for notifications to individuals when there is a dispute for an evaluation? #ArchitectandDesign ------------------------------ Sheree Barrett NA ------------------------------