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Sheree Barrett

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"From" Address on workflow Send Notification Block

Posted By Sheree Barrett 01-21-2026 12:23
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Everyone, I am having trouble with my Dispute notification Workflow in Architect. I have added a Distribution List as the user ro receive the notification, however it will not send the notification to outlook because of the no-reply@mypurecloud.com address in the from field. I tried changing ...

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 17:26
Found In Egroup: Genesys Cloud - Main \ view thread
It is enabled in the ORG settings but all of our flows are not set to this Execution Data Flow Level. For Example the workflow that currently works has the below settings for Execution Data set at Notes. ------------------------------ Sheree Barrett NA ------------------ ...

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 17:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Tristen, Yes we have it enabled at the below level: ------------------------------ Sheree Barrett NA ------------------------------

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 16:29
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Tristen. I ran a test but nothing appears in the Execution History. The flow is saved and published. ------------------------------ Sheree Barrett NA ------------------------------

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 14:52
Found In Egroup: Genesys Cloud - Main \ view thread
That worked my friend. ------------------------------ Sheree Barrett NA ------------------------------

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 14:36
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Tristen, I ran the test with 2 conditions but I received the same results. ------------------------------ Sheree Barrett NA ------------------------------

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 13:44
Found In Egroup: Genesys Cloud - Main \ view thread
Here you go my friend. ------------------------------ Sheree Barrett NA ------------------------------

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 13:09
Found In Egroup: Genesys Cloud - Main \ view thread
I did try to review the Execution History of the workflow but it shows that it never ran. This leads me to believe that something is wrong with the Trigger. ------------------------------ Sheree Barrett NA ------------------------------

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-04-2025 12:59
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Tristen, Wanted to provide some insight into the trigger. Question 1: Were you able to successfully test the trigger itself? Regardless of whether the workflow runs, I'm curious if the trigger test returns a success. Answer: No, the test results are shown below. However, ...

RE: Evaluation Dispute Notification

Posted By Sheree Barrett 12-03-2025 08:35
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Tristen. Thank you for replying. Yes I would love more help. We set the condition as: disputeCount Greater Than(>) 0 and disputeCount Equals (=) null but neither worked. It's not running the Workflow. ------------------------------ Sheree Barrett NA ------------------------------

Evaluation Dispute Notification

Posted By Sheree Barrett 12-02-2025 11:15
Found In Egroup: Genesys Cloud - Main \ view thread
Has anyone created a trigger and workflow for notifications to individuals when there is a dispute for an evaluation? #ArchitectandDesign ------------------------------ Sheree Barrett NA ------------------------------