Genesys Casual

If you’ve been following our series, you’ve already learned about assessing economic impacts and hidden risks related to legacy contact center technology, along with the need to deliver connected omnichannel customer engagement. But even if you haven’t, don’t miss our final session to hear how Coca-Cola is transforming their business with the power of a modern, truly omnichannel contact center platform.

Nicole Thomas, AVP, Service Solutions, of Coca-Cola will share her vision for the future, and what it took to transform a global beverage company that offers over 500 brands in more than 200 countries. 
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