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Updated Video for Beta Participants - No Audio For Multi-Contextual Panel
#BetaAnnouncement
#BetaUpdate#Unsure/Other
An update video (No Audio) to preview Multi-Contextual Panel for the beta participants00:02:38
Hello Everyone,
Our agents have reported that the agent panel UI keeps changing frequently. Specifically, the dial pad and call disconnect buttons are not consistently located—they seem to shift positions on the screen, which is causing confusion during live calls.
Is anyone else experiencing this issue?
If so, could we please check if there’s a known fix or setting adjustment that can stabilize the panel layout?
Appreciate your inputs.
Multipanel agent experience is now available!
To learn more, Visit the new UI community and library!
The Beta Will re-open later this week
Hi,
What's the process to request the Beta? Do we need to fill out a form?
Thanks in advance
@Sean Lindsay. I have disabeld per. your request
Hello, i am having an issue with Agent assist in the new workspace. Any chance we can get this feature de-activated on our org please.
Hi Daniel,
We should have this one resolved within a few weeks... I will keep you posted !!
Is anyone else having issues with the dial pad since the beta launch?
When making outbound calls and needing to make options for a phone tree, the dial pad beeps but isn't recognized.