Genesys Cloud CX - Beta HQ

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Multi-Contextual Panel Beta Overview 

06-09-2024 21:21

Updated Video for Beta Participants - No Audio For Multi-Contextual Panel


#BetaAnnouncement


#BetaUpdate
#Unsure/Other


#Roadmap/NewFeatures

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06-13-2025 09:35

Hello Everyone,

Our agents have reported that the agent panel UI keeps changing frequently. Specifically, the dial pad and call disconnect buttons are not consistently located—they seem to shift positions on the screen, which is causing confusion during live calls.

Is anyone else experiencing this issue?

If so, could we please check if there’s a known fix or setting adjustment that can stabilize the panel layout?

Appreciate your inputs.

10-29-2024 10:45

Multipanel agent experience is now available! 

To learn more, Visit the new UI community and library!

07-08-2024 13:52

The Beta Will re-open later this week

06-25-2024 16:32

Hi,

What's the process to request the Beta? Do we need to fill out a form?

Thanks in advance

06-18-2024 12:50

@Sean Lindsay. I have disabeld per. your request

06-18-2024 07:26

Hello, i am having an issue with Agent assist in the new workspace. Any chance we can get this feature de-activated on our org please. 

06-14-2024 07:29

Hi Daniel,

We should have this one resolved within a few weeks... I will keep you posted !!

06-10-2024 13:26

Is anyone else having issues with the dial pad since the beta launch?

When making outbound calls and needing to make options for a phone tree, the dial pad beeps but isn't recognized.

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