Genesys Cloud CX - Beta HQ

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Multi-Contextual Panel Beta Overview 

06-09-2024 21:21

Updated Video for Beta Participants - No Audio For Multi-Contextual Panel


#BetaAnnouncement


#BetaUpdate
#Unsure/Other


#Roadmap/NewFeatures

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10-29-2024 10:45

Multipanel agent experience is now available! 

To learn more, Visit the new UI community and library!

07-08-2024 13:52

The Beta Will re-open later this week

06-25-2024 16:32

Hi,

What's the process to request the Beta? Do we need to fill out a form?

Thanks in advance

06-18-2024 12:50

@Sean Lindsay. I have disabeld per. your request

06-18-2024 07:26

Hello, i am having an issue with Agent assist in the new workspace. Any chance we can get this feature de-activated on our org please. 

06-14-2024 07:29

Hi Daniel,

We should have this one resolved within a few weeks... I will keep you posted !!

06-10-2024 13:26

Is anyone else having issues with the dial pad since the beta launch?

When making outbound calls and needing to make options for a phone tree, the dial pad beeps but isn't recognized.

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