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Hi Tim, good afternoon! Here at the bank, we use the same environment as you, we use Media Helper, but it's used on the local machine, meaning the operator first logs into Media Helper, then into Citrix VDI, and finally into Genesys Cloud. Is that the ...

We recently went live with Genesys Cloud in Citrix and currently using it via the browser along with Mediahelper using BCR. It works ok but definitely not the most consistently best experience for end users. I've come across the desktop app as well but ...

Also, just to be sure...check to see if that agent has an interaction still in ACW that hasn't been completed. You can look in the Agent performance view, click the Interactions tab, make sure All is selected for media type, and see if that agent has ...

Hi Paul, This could be due to the agent's most recent interaction being stuck in Analytics. Please try disconnecting that interaction using the "Disconnect Interaction" option. If the issue persists, kindly raise a case with the Care team for further ...

Hi All, We are trying to procure a TFN and DID in the multiple countries (approx 30+ Countries). But we do not have a registered company in the any of the locations except United states. Badly need help ! Can any one help and suggest ! We need ...