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Hi All, We are trying to procure a TFN and DID in the multiple countries (approx 30+ Countries). But we do not have a registered company in the any of the locations except United states. Badly need help ! Can any one help and suggest ! We need ...

James, (and OP), what is it that the third party does that receives the DTMF? When we first moved onto Cloud from Engage years ago, we had a solution build in GVP on Genesys Engage that could do this relatively easily and assumed we'd need to replicate ...

This is exactly what I am doing - Twilio SIP domain to accept the UUI data over a secure SIP trunk, parse it in a Service function, then dial and send the digits on connect. The downside is we get charged for an inbound and outbound call Twilio. ...

Genesys pure cloud INDIA TELECOM REGULATIONS Looking for some clarification regarding, An agent physically located in INDIA holding ILD Genesys license and can take the inbound calls from US / Outbound to US numbers can be done or not ? Does this ...

One of my agents shows as Interacting as-soon-as he logs in. He cannot receive ACD calls. We have tried clearing his browser cache & history but nothing seems to work. The Time in Status shows as multiple days (9 days as of this writing) even though ...