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Thank you very much for that detailed explanation Máté. I was aware of the web messaging syntax's but didn't realise the rich based formatting wasn't also compatible. We will update our canned responses accordingly. ------------------------------ ...

Could you please share the planned release timeline? ------------------------------ Rainbow Soo Software Engineer ------------------------------

Thank you Jerome. ------------------------------ Henry Zambrano Software Engineer ------------------------------

Hi @Srikanth k s , Genesys Cloud provides a built-in organization setting that solves this exactly: Go to Admin → Account Settings → Organization Settings. Click the Settings tab. Under Contact Center, locate and enable the option: Callbacks Preserve ...

We are targeting to do our March/April renewal and retain the Client Authentication EKU. Our next scheduled renewal is not until September 2026. Due to the shrinking renewal windows (12 months -> 6 months, ...), I expect almost all of our regions will ...