Genesys Cloud - Main

New Feature: Share a Single Contact List Across Multiple Active Campaigns

Previously, Genesys Cloud did not allow sharing a single contact list across multiple active outbound campaigns. Each campaign required its own dedicated list, which added complexity and made it harder to manage contacts consistently.

With this enhancement, you can now associate a single contact list with multiple simultaneously active campaigns. This improves operational efficiency, reduces duplication, and ensures that updates to the list (such as adding, removing, or modifying contacts) are reflected across all campaigns that share it.

Key benefits:

• Simplified list management: Maintain one central list instead of duplicating it for every campaign.

• Improved consistency: All active campaigns share the same updated contact data, reducing errors and mismatched records.

• Operational efficiency: Easier to scale campaigns without creating and managing multiple copies of the same list.

This feature provides greater flexibility in how you design and manage outbound strategies in Genesys Cloud, helping optimize resources while delivering a more consistent customer engagement experience.

We will let you know as we get closer to the release on GA date, coming soon. 

Thanks

#Outbound

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Mason Mansfield
Staff Product Manager - Outbound
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Dear, 

We are looking to do some load balancing between multi external partners.
For this we need to use multiple campaigns calling for the same reason. (different queues/divisions)

Could this help us maintaining the contact list to be called ?

- A contact cannot be called by two campaigns
- Reporting is still managed at campaign division
- All campaigns can run simultaneously

As we need different percentages of calls going to partner X or partner Y we will probably need to add specific column that specifies to which partner it goes ?
Or is this something that can be added where X amount of contacts need to go to campaign X, ...  

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Koen Dedeurwaerder
------------------------------

Original Message:
Sent: 02-20-2026 02:24
From: Mason Mansfield
Subject: Shared Contact List Across Multiple Campaigns

New Feature: Share a Single Contact List Across Multiple Active Campaigns

Previously, Genesys Cloud did not allow sharing a single contact list across multiple active outbound campaigns. Each campaign required its own dedicated list, which added complexity and made it harder to manage contacts consistently.

With this enhancement, you can now associate a single contact list with multiple simultaneously active campaigns. This improves operational efficiency, reduces duplication, and ensures that updates to the list (such as adding, removing, or modifying contacts) are reflected across all campaigns that share it.

Key benefits:

• Simplified list management: Maintain one central list instead of duplicating it for every campaign.

• Improved consistency: All active campaigns share the same updated contact data, reducing errors and mismatched records.

• Operational efficiency: Easier to scale campaigns without creating and managing multiple copies of the same list.

This feature provides greater flexibility in how you design and manage outbound strategies in Genesys Cloud, helping optimize resources while delivering a more consistent customer engagement experience.

We will let you know as we get closer to the release on GA date, coming soon. 

Thanks

#Outbound

------------------------------
Mason Mansfield
Staff Product Manager - Outbound
------------------------------

Could you please share the planned release timeline?

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Rainbow Soo
Software Engineer
------------------------------

Original Message:
Sent: 02-20-2026 02:24
From: Mason Mansfield
Subject: Shared Contact List Across Multiple Campaigns

New Feature: Share a Single Contact List Across Multiple Active Campaigns

Previously, Genesys Cloud did not allow sharing a single contact list across multiple active outbound campaigns. Each campaign required its own dedicated list, which added complexity and made it harder to manage contacts consistently.

With this enhancement, you can now associate a single contact list with multiple simultaneously active campaigns. This improves operational efficiency, reduces duplication, and ensures that updates to the list (such as adding, removing, or modifying contacts) are reflected across all campaigns that share it.

Key benefits:

• Simplified list management: Maintain one central list instead of duplicating it for every campaign.

• Improved consistency: All active campaigns share the same updated contact data, reducing errors and mismatched records.

• Operational efficiency: Easier to scale campaigns without creating and managing multiple copies of the same list.

This feature provides greater flexibility in how you design and manage outbound strategies in Genesys Cloud, helping optimize resources while delivering a more consistent customer engagement experience.

We will let you know as we get closer to the release on GA date, coming soon. 

Thanks

#Outbound

------------------------------
Mason Mansfield
Staff Product Manager - Outbound
------------------------------