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Hello, Thanks for reaching out. Yes, your understanding of association between a Genesys agent and HRIS system is correct. The association is established through user email set up in HRIS system and that should match the email set up for the user in ...

Hello @Lilian Masselli A good approach is to combine the official learning materials with hands-on practice. The documentation provides the foundation, but working through the sample questions in Webassessor helps you understand how the concepts ...

We have been working with Genesys on a very different approach to the hold queue. Please let me know if tou are interested in reviewing future options, and indicate your preferences. The biggest challenge with the current architecture is that it requires ...

Hello, @Rial Coleman Based on the current Resource Center documentation, I would not expect those permissions or configuration options to be available yet. The real-time supervision / live screen monitoring articles are marked as "Feature coming ...

Olá, @Jeferson Conceição . Para monitorar chamadas não realizadas pelo discador automático, eu separaria em dois pontos: Chamadas tentadas, mas sem sucesso: analisar pelos resultados da campanha, wrap-ups, contact list export e Analytics, quando ...