Welcome to the Genesys Community

Hi @Rodrigo Soares , Now that you've started this discussion, I realize that voice configuration use to feel much simpler compared to Digital channel configuration, when I started-off. In Digital Channels - you have - options like enabling ...

Hi Elisson, Could you provide a bit more detail regarding the configuration required in Microsoft Azure? Specifically, do we need to define two separate applications-one for each Genesys organization? Regards, ------------------------------ ...

Welcome Karim Abdellatif ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

Hi everyone, I'm very happy to be part of the Genesys team and this community. I currently work with the Customer Success EMEA-MEA team, and I've been working with Genesys solutions since 2014 as a partner and for the last 5 years at Genesys. I'd ...

Hi Alexander, From what I found, there may not be one single report specifically for Auto Assign Evaluation Policies, but you can measure most of these KPIs using existing views and exports. Average length of calls being assigned Use the Interactions ...