Welcome to the Genesys Community

Thank you Rahul ------------------------------ Swaroop Patil ------------------------------

Unfortunately, Genesys Cloud does not shows the recording policy name or ID that was applied to an individual interaction. I vote for your idea. ------------------------------ Rahul Patil ------------------------------

Thank you, Maninder. ------------------------------ Swaroop Patil ------------------------------

Hello Swaroop, the only way I can see this working is through the API. You could retrieve all the data and search it using the queue ID. I voted for your idea! ------------------------------ Maninder Duhan ------------------------------

Thank you for reply. I was looking for specific agent information. ------------------------------ Swaroop Patil ------------------------------