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Hello Paul, My first job after university was with Genesys (Saint John, New Brunswick, Canada) in August 2005. I started with Tech Support (I supported pretty much all the products we had back then : Framework, T-Server later SIP Server, CCPulse, CCAnalyzer, ...

Hi Mohammed, How did you make out with the creation of custom reports out of Genesys Cloud data? I specialize in the transition from Engage to Cloud as far as reporting goes. Please let me know if that is something I can help with? ------------------------------ ...

Hello Newcomer! It's time to say, "hi" in the Welcome Community. Reply below and tell us more about yourself! Where do you come from? What are your interests? What do you hope to learn in the community? Really any topic is up for grabs. Don't know ...

Hi Lee, From my understanding, Trigger conditions evaluate the event payload using JSONPath, but I haven’t found a way to query the divisionIds array based on the order or timestamp in which the divisions were captured. Using $..divisionIds[*] ...

Congratulations on the article, and thank you for sharing your knowledge with us. ------------------------------ Denis Bueno ------------------------------