Welcome to the Genesys Community

Have you included all of the Genesys URLs for your region in the trusted URL list in Salesforce? ------------------------------ James Bonnevie Technology Engineer Consultant ------------------------------

Hello! In my team's application, we currently use the Embeddable framework to integrate telephony. We're now looking into adding chat but we want to render the messages in our own UI. At the moment, I have a dummy website with the Web Messaging ...

Hi Subhajit, Just tried using a JSON Collection variable (after adding 2 items on it) and it didn't work at first. But it's fixable. It doesn't work because the value that this variable returns and sends to the data action is basically: "{\"type\":\"dimension\",\"dimension\":\"conversationId\",\"operator\":\"matches\",\"value\":\"xxxxxxx\"} ...

🚀 New Feature: Main Forecast Export APIs Many customers need to take Main Forecast data out of Genesys Cloud to: Compare forecast vs actuals Reconcile performance Run deeper analysis in external BI tools or data warehouses ...

Hi Marcello, Can you try to store the JSON objects in a JSON Collection and check? Regards, Subhajit Podder ------------------------------ Subhajit Podder NA ------------------------------