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Hi Ana, Adding to the points already mentioned, even with Auto Answer enabled, the client still needs to successfully negotiate the WebRTC connection . If there are issues such as microphone permissions, network instability, or WebRTC connectivity, ...

Thanks for sharing! ------------------------------ Ben Cartridge Senior Solution Consultant ------------------------------

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Hi Ana The "Not Responding" status is caused when an agent does not answer the interaction before the timeout threshold is reached. This can also be caused by connectivity issues. Common Causes and Solutions: Declined/Missed Calls: The ...

Hi Vipin, Very useful. Thanks for sharing. ------------------------------ Jyoti Sharma Senior Design Consultant ------------------------------