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Thank you for the post. I assume this will also affect the "Salesforce External Contact Sync" integration, could you please let me know when support for this integration is scheduled? Best regards ------------------------------ Du 一般社員 - ...

Hi Marciel, How are you? Welcome to the community! ------------------------------ Alexandre Pardini Presales Consultant Coddera Elite Partner ------------------------------

Hi Madhusudan, Good points. Just to add to the native callback scenario, if the callback is being created from an In-Queue Flow , Participant Data looks worth exploring. Values collected earlier in the Inbound Call Flow could be stored using ...

Thank you for the post. ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

Hi Cesar, thanks for sharing your thoughts on this. Yes, you're right - Genesys support explained the same thing. They confirmed callability is evaluated at the phone number level , not the field/column level, so if the same number exists across Phone ...