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You could use the Automation Trigger for campaign progress to look for campaign stop or for number of contacts then run a workflow. A data action could use the alert API to send out the information. ------------------------------ Robert Wakefield-Carl ...

Hi Muhammed - Currently, there is no native way to generate this type of alert. Perhaps it would be possible via API. I saw the following idea on the ideas portal: https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1568 - Basically, ...

Hi Kim, From what I understand, you want to reduce the number of agents being displayed, is that correct? If so, you should use the filter shown in your last screenshot. That filter on the right (for interactions) updates the metrics based ...

For someone who is starting to work with Genesys Cloud, I would recommend a gradual learning path: first build a solid understanding of the platform fundamentals, and only then move on to more technical topics. The first step is to understand ...

I agree, few things hurt the customer and agent experience more than having a customer explain the same issue multiple times because the history, intent, previous steps, or channel context didn't carry over properly. ------------------------------ Elisson ...