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I'll go with 31/08/26! ------------------------------ Raphael Poliesi ------------------------------

Hi Ragheb, I think your proposed architecture is already well aligned with Genesys Cloud best practices. Using ACD Skills, proficiency, Skill Groups, and Bullseye Routing for progressive expansion is the approach I would have considered as well. While ...

Hi AJAY - I 100% agree with Rafael . Last year, I renewed eight certifications (skipping only "Genesys Cloud: AI – Digital Bots & Knowledge," as I want to gain more experience with it first). Obviously, certification "opens ...

In my case, I completed all nine exam-based Genesys certifications currently available and have renewed several of them over the years. This year, I also earned the Genesys Cloud CX: AI - GPE & GPR Certification and Genesys Cloud: AI – Digital Bots ...

Currently 14 badges! There are still a few more on my list, but I'm enjoying the journey and learning something new with each certification. ------------------------------ Raphael Poliesi ------------------------------