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We use TFE VCS/Github, however I keep versioning in flows name in TF code (easy rollback by flow association). With Terraform if you have to redeploy (various reasons) the versioning increases on Genesys side with no real impact. In flows you can add ...

In my very limited experience adding delays or loops for populating data (mostly with real time Genesys APIs) is unavoidable. ------------------------------ Bogdan Simaciu ------------------------------

ICON needs to be configured for this. Should populate respective tables in Infomart. https://docs.genesys.com/Documentation/GPM/9.0.0/oneguide/GIMintegration GCXI is of course optional but recommended as you have out of the box templates to work with ...

Object groups for reporting (group of agents, group of queues) - we needed a lot of customization with A3S for this... (I miss so much Infomart/GI2) Multithreading (parallel flow) Broadcast call distribution (I know, I know... not an ACD feature) ...

In the last months we have seen that the first session of the day needs to be authenticated via WHfB. Next sessions during the day, even if logged out, then logged in are managed by the configured SSO provider (Microsoft). We have opened a case and we ...