Genesys Cloud - Main

Hi everyone 

I'm currently trying to build a Power BI dashboard using Genesys data, and I thought I'd reach out here to learn from anyone who's already done something similar (or is exploring it too).

The idea is pretty simple - I want to pull data from Genesys (like call stats, agent performance, queues, etc.) and turn it into a clean, easy-to-read dashboard in Power BI.

I've started looking into the APIs, but honestly, I'd really appreciate some guidance:

Which APIs worked best for you?
How did you handle authentication and data refresh?
Did you use any middleware or database in between?
Any gotchas or lessons learned along the way?

Hi Mohammed

I found the following on the resource center, not sure if this might help as well - https://help.genesys.cloud/articles/generate-static-link/.

Analytics as a service (A3S) Historical - Dashboard & Reporting Accelerator - Genesys Cloud Resource Center

Hopefully someone in the community can share some additional insights on how best to achieve this.

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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