Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

  Thread closed by the administrator, not accepting new replies.

  • 1.  How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

    Posted 01-10-2018 18:49
    No replies, thread closed.


  • 2.  RE: How do you clear interactions in queue that are showing as "waiting" that are not really in there? They have been in our queues for almost a week now.

    Posted 01-15-2018 09:18
    No replies, thread closed.

    Place a ticket with Support

    Try disconnect the interaction with API - postman.

     

    /api/v2/conversations/calls/{conversationId}

    Update a conversation by setting it's recording state, merging in other conversations to create a conference, or disconnecting all of the participants

     

    state

    (string): The conversation's state: disconnected