Genesys Cloud - Main

On this new, refreshed season of the Genesys Cloud Q&A Show, we invite experts George Ganahl and Maxim Tsvetov answer questions in the Genesys online community. In this new season, you can expect shorter episodes, tips and demos from our experts, and ...

Thank you Robert and Cameron. Even I had that approach for fetching data using web services.Just wanted to explore that if our Virtual Agent LLMs have this level of AI Capabilities other than generating intents,and summarisation,automatic wrap codes,etc. ...

I had this problem (item 1) with the old connector, and it was because I had Chrome windows open simultaneously in both tools, causing a conflict. ------------------------------ Lilian Lira Services and Developer Manager -------------------------- ...

Hi, I found a related request in the Ideas Portal that discusses a similar "Audit the Auditor" capability. The admin response there mentions that the PM team will consider the feature when resources are available, and that for now calibration ...

Thank you Cameron you are brilliant. Best Regards,

Hello Cisco, I think I can give you a starting point. The flow would be something like: India agent logs into Genesys Cloud instance outside of India from their desktop using AWS direct connect for HTTPS communication. Caller dials international ...