Genesys Cloud - Main

Hi Suyog, Summaries for Consult Transfers is rolling out this week. I would review and retest once this has rolled out to your region. "Administrators can now enable AI-generated summaries for consult transfers in Agent Copilot. This feature ensures ...

Thanks so much, Luiz, I really appreciate you sharing the official best-practice documentation links. This is exactly what I needed to support our implementation and make sure we're aligning Knowledge, Copilot, NLU, and bot design the right way from the ...

Thank you Daniel. ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

Thank you Sam for your reply, we tried all of these options but the agent still remains available, however if the agent goes meeting or on-queue the new status reflects, but when agent logout gracefully and shutdown the PC his status will remain available. ...

Hi Richard, These are some great questions, I'll do a bit of investigation into this, but hopefully someone in the community can help in the meantime. ------------------------------ Sam Jillard Online Community Manager/Moderator Genesys - Employees ...

Hi Angel, Can you share the solution? It might help other member of the community in the future :D ------------------------------ Sam Jillard Online Community Manager/Moderator Genesys - Employees ------------------------------