Genesys Cloud - Main

Hi Ana, We see this same behavior, even for agents that have auto-answer enabled and persistent connection turned on. It's very hard to troubleshoot because there isn't anything from a log perspective that gives us insights as to "why". Here's ...

Looking forward to it! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

Any update on the headset fix?

Hi James, Question, when exactly you need to perform an action? We used an aproach as @Marcello Jabur suggested, a hold prompt inside a loop, and checking conditions. Have you played with triggers as alternative? Regards, SG ------------------------------ ...

Hi Catelyn I'm wondering why you need to change disabled the trunk? Stephan idea is interesting, I believe it could work. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize ...

Hi @Phaneendra Avatapalli Thanks for sharing the Audit Action Catalog link. It's good to confirm that ExternalContacts are within the audit scope. The point regarding the payload is exactly what I'm looking to clarify. For our current implementation, ...