Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with two AI experts, @Rebecca Roberts and @Valentina Postelnicu , who give us an overview of why Genesys is all-in on AI. Then we get an informative presentation about AI transformation and ...

Has anyone else seen a change this week to the Time-Off Requests export ? Two things changed on our side: Datetime fields now include a comma (e.g. 07/31/2026, 12:00 AM ) Column name changed from "Activity Code Name" → "Activity Code" ...

Thank you very much for this. Do you know why I don't have send notification as an option? ------------------------------ Caitlyn Petrousek Other ------------------------------

Hello James, Unfortunately, there is not a current way to monitor how many evaluations are being triggered by a certain policy. If you would like to see that created as a features in Genesys Cloud, I would highly encourage you to register your request ...

Hello Orestis, Unfortunately, this is a limitation with the current version of the mobile Communicate application. There is a idea in the Product Ideas Lab that is currently In Development. This enhancement would allow users to see the caller's ...

Hello Peter, Since .aspx pages are dynamic server pages, you would need to convert those page by saving as HTML files before they can be properly ingested. ------------------------------ Jason Kleitz Online Community Manager/Moderator --------- ...