Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Thank you Kaio for your insightful feedback. I really appreciate it ------------------------------ Mahmoud Alshobaki Senior Consultant ------------------------------

Since it's optional, the agent chooses when to end the interaction, could that be the problem? Perhaps changing the ACW configuration to mandatory with a maximum time of, for example, 10-30 seconds would be a good idea. ------------------------------ ...

Hi Kaio, I saw that you are Brazilian. If you need any help, let me know. To start, begin by understanding what WFM is and its core logic. Before touching the system, the learner must understand the fundamentals: Key concepts What Workforce ...

Consegui achar um ponto que não sei se alguém ja viu, na hora que caiu a ligação vi um protocolo STUN, mas utilizando uma porta fora do padrão que seria 3478, foi o 59274 será que aqui pode ta o problema? alguém investigou esse roteamento? ------------------------------ ...

hello @ Debora Lopes @ Stephan Taljaard I've already tried all of this, but the issue is that it concerns a web callback queue. So if we schedule another callback for a web-callback interaction, we can't distinguish between the two unless we access ...