Genesys Cloud - Main

Any update on the headset fix?

Loves a buffet! See you there!😂 ------------------------------ Ben Cartridge Senior Solution Consultant ------------------------------ ...

Hi James, Question, when exactly you need to perform an action? We used an aproach as @Marcello Jabur suggested, a hold prompt inside a loop, and checking conditions. Have you played with triggers as alternative? Regards, SG ------------------------------ ...

Hi Catelyn I'm wondering why you need to change disabled the trunk? Stephan idea is interesting, I believe it could work. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize ...

Hi @Phaneendra Avatapalli Thanks for sharing the Audit Action Catalog link. It's good to confirm that ExternalContacts are within the audit scope. The point regarding the payload is exactly what I'm looking to clarify. For our current implementation, ...

Hi Marty, That's a good suggestion from @Kaio Oliveira , especially as a low-friction first step. You could also build on that with something like a button or carousel-style check before queueing, for example asking the user to choose the ...