Genesys Cloud - Main

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Hi,

Everyone in our call centre is experiencing the same issue.

I have uploaded two pictures I have taken at the same time.
Picture 1 is what is on our wallboard.
As you can see the longest call is at about 2 hours, that is when I last refreshed the page.
If I refresh it now, it will start counting again.
Also all the other stats are incorrect.

Picture 2 is a screenshot of the stats on my own dashboard.
(It doesn't look the same with layout etc but all the metrics and queues etc are correct, just displayed differently).

Both are taken at the same time, everything is the same, just the data isn't refreshed.
If you log out and log in again, the issue still remains.
Clearing cache etc doesn't resolve it.
I have been running these boards for 6 months and have only experienced this yesterday, ( I was away for a few days so I'm not sure if this issue began after the last release? My first day back was yesterday)

I can reproduce this when required if you need assistance with this.

It appears that all metrics are incorrect for us, Service Level, Calls Waiting, Queue metrics, wait times, graphs. 

1. Is this an issue you see all the time or after leaving the view up for a while?
2. Which view are you looking at -- queue activity summary, queue activity detail, a custom dashboard, etc.?
3. If queue activity, what is the queue ID and the stat that are off -- expected vs actual and a rough timestamp from sometime when it appears off
4. If a custom dashboard, what is the configuration -- queue IDs/user IDs, media types, metrics, etc. -- of the widgets that are of?
5. What is a userId of someone who can reproduce this issue?

Hi Jason,

I checked into this, and we do have several development tickets in progress related to potential discrepancies in this view. I unfortunately don't have an ETA, but wanted to let you know that we're aware and working on a solution.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

For the custom dashboard issue, development are investigating.
Meanwhile, for the dashboard user, you could try and use a prior version of our UI.
Once logged in, try this link: https://apps.mypurecloud.com.au/directory/9.7.0/ and then navigate to your custom dashboards.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

For the custom dashboard issue, development are investigating.
Meanwhile, for the dashboard user, you could try and use a prior version of our UI.
Once logged in, try this link: https://apps.mypurecloud.com.au/directory/9.7.0/ and then navigate to your custom dashboards.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

For the custom dashboard issue, development are investigating.
Meanwhile, for the dashboard user, you could try and use a prior version of our UI.
Once logged in, try this link: https://apps.mypurecloud.com.au/directory/9.7.0/ and then navigate to your custom dashboards.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

For the custom dashboard issue, development are investigating.
Meanwhile, for the dashboard user, you could try and use a prior version of our UI.
Once logged in, try this link: https://apps.mypurecloud.com.au/directory/9.7.0/ and then navigate to your custom dashboards.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.

Is anyone else struggling with the issues with the Queues Activity Dashboard. Since the introduction of the new version of this screen, around 6 weeks back, we have had on-going issues. ?At present we are unable to reliably see total waiting and interacting without closing and re-opening this screen. The totals are either slow to refresh or just get stuck.

We have also had issues with analytics and stuck interactions which support are unable to clear and we have to wait 36 hours for them to clear down.

At times this has left us running our contact centre blind.