Genesys Cloud - Main

What Must I enter in the last ring? 0? 99999?

What happens if last ring has stay time of 30 seconds. Will Bulls-eye restart with ring 1??

1. Under Evaluation Method, select the method by which to match interactions and agents:

• All skills matching
  • Best available skills
  • Disregard skills, next agent

1. Under Routing Method, optionally select Standard ACD or Bullseye.
2. If you selected Bullseye routing in the previous step, for Ring 1 do the following:
   1. In the Stay in this ring for box, type the number of seconds to wait before passing the call to the next consecutive ring.
   2. In the Skills to remove on ring exit box, type the name of one or more skills to remove from the selected agent or agents if the exact target is not available to receive the interaction.
   3. To expand the pool of available agents if a match is not made with the first ring, repeat steps a-b for each consecutive ring, up to 6 rings.

The value you enter for ring 6 is actually ignored. The UI needs to be updated to make this more clear. The expansion from ring 5 to 6 will handle the exit transition configured for ring 5 but the interaction will then stay in ring 6 until it is answered.