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  • 1.  How do you activate the "follow me" feature?

    Posted 07-19-2017 16:13
    No replies, thread closed.

    Sometimes, when our callers dial an extension, they hear a message saying "Please wait while I locate that person." Someone at Genesys verbally told my CEO that we just needed to activate the "follow me" feature. Where is it? How do I activate? Thank you!



  • 2.  RE: How do you activate the "follow me" feature?

    Posted 07-31-2017 15:01
    No replies, thread closed.

    The prompt and feature you describe are part of Customer Interaction Center (CIC), so it sounds like part of your company is on PureCloud and part on CIC (that's just a guess based on what you describe).

     

    That feature is not yet available in PureCloud.



  • 3.  RE: How do you activate the "follow me" feature?

    Posted 01-24-2018 00:49
    No replies, thread closed.

    @George Ganahl? 

    Hi George! Do you know if this feature or something similar will be available in PureCloud soon? Last I read, personal rules and follow-me were tentatively slated for Q4 of 2017. We really need this feature.

     

    Thanks for your help and hope all is going well!



  • 4.  RE: How do you activate the "follow me" feature?

    Posted 01-24-2018 01:28
    No replies, thread closed.

    Hi, Altaf! All is well, thanks.

     

    Looks like Follow Me should be out within Q1, if all goes well.



  • 5.  RE: How do you activate the "follow me" feature?

    Posted 01-24-2018 04:20
    No replies, thread closed.

    Thanks George, that is great news! Appreciate your help and glad to hear you are doing well.