Shimizu-sama, (Japanese digest to follow at the end) - this is Hiroto Masaki working for Genesys Japan office. In addition to a response from George, I just reviewed the Genesys internal ticketing system for internal roadmap, but none appears to exist, which matches with your request. I will go ahead and make a request to the product team, tagging to your Kanden CS Forum-sama customer record, but please note that the request has to go through a review process, so it takes time even if it is to be picked up for feature development. Japanese digest - ?????????????????????George??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????hiroto.masaki@genesys.com????????????????????????????