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Hi Saugort Dairo Garcia,

I understand that your requirement is to fetch images and documents shared by customers and then process or store them in your CRM system.

To achieve this, you can build a custom integration either within Genesys Architect or externally, depending on your architecture preference.

You can start by calling the Genesys Conversations API:

GET /api/v2/conversations/messages/{conversationId}

This API can be accessed using either client credentials or user credentials. In the response, you will receive media metadata, including secured download URLs.

Example response:

media: [
{
url: https://api-downloads.aps1.pure.cloud/api/v2/downloads/{{id}},
mediaType: image/jpeg,
contentLengthBytes: 41770,
name: File-1779794302663.jpg,
id: d8f0892f-a5b5-4492-b076-b3cff2b92082
}
]

To retrieve the actual file, you then need to make a GET request to the provided media download URL using a valid bearer token (client credentials or user token).

Example download call:
GET https://api-downloads.aps1.pure.cloud/api/v2/downloads/52c5f79746ce
Header: authorization: bearer <access_token>

Each media item must be downloaded individually since the URLs are secured and require authentication.

If this feels a bit complex, I can also help you with a sample implementation in javascript or python, or guide you through the configuration steps end-to-end.

Hi Saugort Dairo Garcia,

I understand that your requirement is to fetch images and documents shared by customers and then process or store them in your CRM system.

To achieve this, you can build a custom integration either within Genesys Architect or externally, depending on your architecture preference.

You can start by calling the Genesys Conversations API:

GET /api/v2/conversations/messages/{conversationId}

This API can be accessed using either client credentials or user credentials. In the response, you will receive media metadata, including secured download URLs.

Example response:

media: [
{
url: https://api-downloads.aps1.pure.cloud/api/v2/downloads/{{id}},
mediaType: image/jpeg,
contentLengthBytes: 41770,
name: File-1779794302663.jpg,
id: d8f0892f-a5b5-4492-b076-b3cff2b92082
}
]

To retrieve the actual file, you then need to make a GET request to the provided media download URL using a valid bearer token (client credentials or user token).

Example download call:
GET https://api-downloads.aps1.pure.cloud/api/v2/downloads/52c5f79746ce
Header: authorization: bearer <access_token>

Each media item must be downloaded individually since the URLs are secured and require authentication.

If this feels a bit complex, I can also help you with a sample implementation in javascript or python, or guide you through the configuration steps end-to-end.

Hi Saugort Dairo Garcia,

I understand that your requirement is to fetch images and documents shared by customers and then process or store them in your CRM system.

To achieve this, you can build a custom integration either within Genesys Architect or externally, depending on your architecture preference.

You can start by calling the Genesys Conversations API:

GET /api/v2/conversations/messages/{conversationId}

This API can be accessed using either client credentials or user credentials. In the response, you will receive media metadata, including secured download URLs.

Example response:

media: [
{
url: https://api-downloads.aps1.pure.cloud/api/v2/downloads/{{id}},
mediaType: image/jpeg,
contentLengthBytes: 41770,
name: File-1779794302663.jpg,
id: d8f0892f-a5b5-4492-b076-b3cff2b92082
}
]

To retrieve the actual file, you then need to make a GET request to the provided media download URL using a valid bearer token (client credentials or user token).

Example download call:
GET https://api-downloads.aps1.pure.cloud/api/v2/downloads/52c5f79746ce
Header: authorization: bearer <access_token>

Each media item must be downloaded individually since the URLs are secured and require authentication.

If this feels a bit complex, I can also help you with a sample implementation in javascript or python, or guide you through the configuration steps end-to-end.

Hi Saugort Dairo Garcia,

I understand that your requirement is to fetch images and documents shared by customers and then process or store them in your CRM system.

To achieve this, you can build a custom integration either within Genesys Architect or externally, depending on your architecture preference.

You can start by calling the Genesys Conversations API:

GET /api/v2/conversations/messages/{conversationId}

This API can be accessed using either client credentials or user credentials. In the response, you will receive media metadata, including secured download URLs.

Example response:

media: [
{
url: https://api-downloads.aps1.pure.cloud/api/v2/downloads/{{id}},
mediaType: image/jpeg,
contentLengthBytes: 41770,
name: File-1779794302663.jpg,
id: d8f0892f-a5b5-4492-b076-b3cff2b92082
}
]

To retrieve the actual file, you then need to make a GET request to the provided media download URL using a valid bearer token (client credentials or user token).

Example download call:
GET https://api-downloads.aps1.pure.cloud/api/v2/downloads/52c5f79746ce
Header: authorization: bearer <access_token>

Each media item must be downloaded individually since the URLs are secured and require authentication.

If this feels a bit complex, I can also help you with a sample implementation in javascript or python, or guide you through the configuration steps end-to-end.

Hi Saugort Dairo Garcia,

I understand that your requirement is to fetch images and documents shared by customers and then process or store them in your CRM system.

To achieve this, you can build a custom integration either within Genesys Architect or externally, depending on your architecture preference.

You can start by calling the Genesys Conversations API:

GET /api/v2/conversations/messages/{conversationId}

This API can be accessed using either client credentials or user credentials. In the response, you will receive media metadata, including secured download URLs.

Example response:

media: [
{
url: https://api-downloads.aps1.pure.cloud/api/v2/downloads/{{id}},
mediaType: image/jpeg,
contentLengthBytes: 41770,
name: File-1779794302663.jpg,
id: d8f0892f-a5b5-4492-b076-b3cff2b92082
}
]

To retrieve the actual file, you then need to make a GET request to the provided media download URL using a valid bearer token (client credentials or user token).

Example download call:
GET https://api-downloads.aps1.pure.cloud/api/v2/downloads/52c5f79746ce
Header: authorization: bearer <access_token>

Each media item must be downloaded individually since the URLs are secured and require authentication.

If this feels a bit complex, I can also help you with a sample implementation in javascript or python, or guide you through the configuration steps end-to-end.

@Saugort Dario Garcia

Hi,

I understand your requirement. This can be easily handled by following Phaneendra's suggestion. You can use a Genesys Function (script) to process the attachments or images present in the interaction.

For example, on the first message, you can create or save the ticket in your CRM, and then store the ticket ID as a Genesys participant data attribute. Later, once the interaction is completed, you can fetch all the images/attachments and upload them to the CRM.

Hope this helps and works for your use case!

@Phaneendra Avatapalli. Thanks for sharing new knowledge regarding Genesys Function capabilities. It seems doc you shared is not accessible if possible can u re-share it

Hi Saugort Dairo Garcia,

I understand that your requirement is to fetch images and documents shared by customers and then process or store them in your CRM system.

To achieve this, you can build a custom integration either within Genesys Architect or externally, depending on your architecture preference.

You can start by calling the Genesys Conversations API:

GET /api/v2/conversations/messages/{conversationId}

This API can be accessed using either client credentials or user credentials. In the response, you will receive media metadata, including secured download URLs.

Example response:

media: [
{
url: https://api-downloads.aps1.pure.cloud/api/v2/downloads/{{id}},
mediaType: image/jpeg,
contentLengthBytes: 41770,
name: File-1779794302663.jpg,
id: d8f0892f-a5b5-4492-b076-b3cff2b92082
}
]

To retrieve the actual file, you then need to make a GET request to the provided media download URL using a valid bearer token (client credentials or user token).

Example download call:
GET https://api-downloads.aps1.pure.cloud/api/v2/downloads/52c5f79746ce
Header: authorization: bearer <access_token>

Each media item must be downloaded individually since the URLs are secured and require authentication.

If this feels a bit complex, I can also help you with a sample implementation in javascript or python, or guide you through the configuration steps end-to-end.

@Saugort Dario Garcia

Hi,

I understand your requirement. This can be easily handled by following Phaneendra's suggestion. You can use a Genesys Function (script) to process the attachments or images present in the interaction.

For example, on the first message, you can create or save the ticket in your CRM, and then store the ticket ID as a Genesys participant data attribute. Later, once the interaction is completed, you can fetch all the images/attachments and upload them to the CRM.

Hope this helps and works for your use case!

@Phaneendra Avatapalli. Thanks for sharing new knowledge regarding Genesys Function capabilities. It seems doc you shared is not accessible if possible can u re-share it

Hi Saugort Dairo Garcia,

I understand that your requirement is to fetch images and documents shared by customers and then process or store them in your CRM system.

To achieve this, you can build a custom integration either within Genesys Architect or externally, depending on your architecture preference.

You can start by calling the Genesys Conversations API:

GET /api/v2/conversations/messages/{conversationId}

This API can be accessed using either client credentials or user credentials. In the response, you will receive media metadata, including secured download URLs.

Example response:

media: [
{
url: https://api-downloads.aps1.pure.cloud/api/v2/downloads/{{id}},
mediaType: image/jpeg,
contentLengthBytes: 41770,
name: File-1779794302663.jpg,
id: d8f0892f-a5b5-4492-b076-b3cff2b92082
}
]

To retrieve the actual file, you then need to make a GET request to the provided media download URL using a valid bearer token (client credentials or user token).

Example download call:
GET https://api-downloads.aps1.pure.cloud/api/v2/downloads/52c5f79746ce
Header: authorization: bearer <access_token>

Each media item must be downloaded individually since the URLs are secured and require authentication.

If this feels a bit complex, I can also help you with a sample implementation in javascript or python, or guide you through the configuration steps end-to-end.