Genesys Cloud - Developer Community

Greetings Leticia! Given I'm a fan of the Genesys Cloud Resource Center, this article would be a great place to start: https://help.genesys.cloud/articles/best-practice-recommendations-for-building-bots-in-architect/ ------------------------------ ...

Welcome to the community! There's a useful video that provides an introduction to Data Actions that may be worth a watch to begin with: DevCast Tutorial - Using Genesys Cloud Data Actions in Architect If there are any particular questions ...

I'm a beginner with Dialog Engine Bot Flows and Digital Bots in Genesys Cloud. I would really like to learn some best practices for creating them effectively. Do you have any best practices in mind? Thank you! #Architect ...

Hi community! Just getting started with Genesys Cloud Dev now and I'd like to learn more about integrations via API. What's the recommended first step? Tks! #Architect #DataActions #Integrations ------------------------------ Larissa Andrade ...

I have created an AI Skill for Claude Code (+ other AI tooling) that can answer questions about the Platform API. https://makingchatbots.com/p/genesys-cloud-ai-agent-skills I'd previously shared an AI-based Platform API Explorer in a ...

Hi Meegada, You can pause or stop recording via policy or API, but that action applies to the entire recording session (audio and screen). From my understanding, there isn't a supported way to stop only the call recording while allowing screen recording ...

Greetings Eduardo: If your situation applies to voice interactions, I would also recommend voting for & following this enhancement idea . Its premise is to allow admins to identify/catch the error/status code and subsequently take a custom course ...