Genesys Cloud - Developer Community

Hi Fabíola , Really good points shared by everyone. The API/documentation topic especially resonates with me as well. In many integration projects, challenges often come from external systems lacking clear documentation, sample payloads, test environments, ...

Hi Fabíola Freitas , Adding another point to what was already mentioned, from my experience something that also helps a lot is documentation consistency and naming standards. When the same queue, flow, script, Data Action, or other Genesys Cloud ...

Hello, @Fabíola Freitas . From my experience, two of the most important things are clear business rules and good API documentation. Clear business rules help developers understand what needs to happen in each scenario, including exceptions, ...

From my personal experience, the worst issues normally comes from external APIs. Most of the time there isn't good documentation (if there is any at all). Several times it's also difficult to get examples of requests and payloads like you mentioned. ...

Hi everyone! I'd like to start a discussion from a developer perspective. When developers receive a new Genesys Cloud project and are ready to start the implementation, what information do you usually miss the most? For example, in projects involving ...

Hi Beccy. Re: "Are you aware of the calculation of the ceiling amounts per license tier?" Are you saying that if an hourly license user exceeds a certain number of hours the charge for that user is capped? If so, I can't find any documentation around ...

Hey @Miguel Lopez , The concept of a digital flow presents its own unique challenges and differs significantly from a traditional bot flow due to specific business requirements. It would not make much sense to directly convert a bot flow into a digital ...