Genesys Cloud - Developer Community

Hi @Federico Collia , Your understanding is correct: with Genesys Cloud Voice / PureCloud Voice, there is no supported mechanism to inject dynamic SIP headers or UUI into the provider-managed trunk. Therefore, placing a Set UUI Data action before ...

Hello Rudra, As you are looking at a custom implementation, I am going to move this to the Genesys Cloud Developer Community as the experts there will be better placed to answer your question. ------------------------------ Sam Jillard Online ...

We are currently using the native Genesys Bot and would like to implement a custom attachment button with the following behavior: * The attachment option should become available only after the customer has been connected to a live agent. ...

Hello everyone, We have a requirement to pass call-context information during an external transfer from Genesys Cloud to an external vendor-owned IVR DID. In our Architect IVR flow, calls can be transferred to the vendor IVR for different voicemail ...

We have identified a solution and successfully prevented the issue from occurring. We are currently using a Jabra Link 260 headset. Since the PC's default microphone is "Realtek Audio," we configured the Salesforce softphone settings to ...

Hi, I came across something in the documentation that might help. To view the Reason for Selection for AI Scoring, the user needs the Quality > Evaluation > View Sensitive Data permission. According to the documentation, this permission ...

Hi Wolfgang, Based on my understanding of Genesys Cloud, the notifications generated by Alert Rules are a special platform capability and are not exposed through a public API that allows third‑party applications to create the same type of inbox entry ...