Genesys Cloud - Developer Community

Hi Arjun, From speaking to appropriate team members, s ince this is outbound, the first route tried to reach the customer may have failed, producing a call that doesn't connect. When it is tried again on the edge it will show as another call which may ...

As far as I'm aware JSON path is not fully supported in Architect - I had created an idea for it, but got marked as Will not Implement- https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-250 GetJsonObjectProperty works for getting an object fine, but ...

I too seem to be missing something fundamental. Using @ Jason Mathison 's JSONPath syntax recommendation(s), Architect only seems to return NOT_SET values. Are there any working examples of actually using GetJsonObjectProperty that returns the selected ...

Fantastic - I'd missed that one completely!! It's now working exactly as you described. Thank you Jerome ------------------------------ Lloyd Taylor Solution Architect & Development Lead ------------------------------

Hello, You are missing a query parameter in Postman. In order to get the conversationId in the response, you need to set an url query parameter named " prefetchConversationId " and equal to true. I mean: POST /api/v2/conversations/messages/{integrationId}/inbound/open/message?prefetchConversationId=true ...

Thanks Jerome, Here's screenshots of the request/response using the Platform API & Postman that demonstrates it, but I get the same result using postConversationsMessageInboundOpenMessage from the Node SDK POST: https://api.mypurecloud.com.au/api/v2/conversations/messages/{{myIntegrationIdGoesHere}}/inbound/open/message ...

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