Genesys Cloud - Developer Community

Hi Daniel Data Actions does use VTL, but not all standard Apache Velocity features are supported. It is a more limited implementation, so I always recommend checking the Genesys documentation instead of assuming that a standard VTL directive ...

Hi Yogesh, The Role of Initialize Flow Outcome: The key difference is duration tracking . When you use Initialize Flow Outcome, Genesys Cloud captures the exact start time (timestamp) when an interaction begins that outcome. This creates a ...

Hi Phaneendra, This works only if a conversations (message ) answered in a sequance of Agent A then Agent B and Agent C . when a conversation answered as sequance of Agent A then Agent B and again Agent A , now participant array not get changes ...

Hi! Great questions. Here is how these two work together in Architect: The Role of Initialize Flow Outcome: The main difference comes down to duration tracking. When you use Initialize Flow Outcome, Genesys captures the exact start time when ...

Hi Team, I have been working on flow outcomes and flow milestones, and I would like some clarification. What is the role of the "Initialize Flow Outcome" activity node? From my observation, even without adding Initialize Flow Outcome , ...

Hi @Daniel Souza I've used some features. From what I've studied in the Genesys documentation, Data Actions support a range of Velocity macros, but I haven't found anything stating that the full Apache Velocity feature set is supported. The documentation ...

Hi Maico, We had a bug for which we opened a ticket with Genesys, and the behavior was quite similar to what you're describing. If the issue you're experiencing is not related to that bug, I recommend looking into how presence renewal works. I hope ...