Hi Igor,
Based on my understanding, there is no native Genesys Cloud API that allows an external application to send an arbitrary text notification directly into the Embedded Client UI for an agent.
If the goal is to display a custom message to the agent, this would typically require custom logic within the embedded application itself or modelling the message as a Genesys interaction rather than a standalone notification.
Hopefully others can correct me if they've found a native approach for this use case.
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 06-07-2026 06:28
From: Igor Varshavsky
Subject: Agent notification
Thanks for the reply. Unfortunately, my system can't do that either. I was thinking of using Genesys for this.
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Igor Varshavsky
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Original Message:
Sent: 06-05-2026 10:24
From: Cesar Padilla
Subject: Agent notification
Hi Igor,
Thanks for the clarification 👍
There's no native API in Genesys Cloud to push a custom text notification directly into the Embedded Client UI.
The recommended approach is to:
- Use the Notifications API to send events to your app, and
- Handle those events in your embedded client to display a custom message (toast, modal, etc.).
Alternatively, if the message should behave like an interaction, you could use the Conversations API to inject it as a chat/message.
Best regards,
Cesar
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Cesar Padilla
INDRA COLOMBIA
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Original Message:
Sent: 06-04-2026 07:03
From: Igor Varshavsky
Subject: Agent notification
Thank you for your question.
My goal is to show the agent a text message. It's best to have the framework catch it and then create a message for the framework.
Best regards,
Igor
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Igor Varshavsky
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Original Message:
Sent: 06-04-2026 06:53
From: Phaneendra Avatapalli
Subject: Agent notification
Hi Igor,
Could you provide a bit more detail on what type of alert you are looking to send?
For example, are you looking for a notification within the embedded client, a browser/desktop notification, a screen pop, or some other type of alert?
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Phaneendra
Technical Solutions Consultant
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