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  • 1.  Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 16 days ago
    Edited by David Betoni 16 days ago

    Hi everyone! 

    I've submitted a new Idea requesting the ability to filter the WFM Schedule View using Custom Attributes (Custom Fields).

    Many organizations use Custom Attributes to identify information such as clients, vendors, sites, campaigns, cost centers, languages, or business segments. Having this filtering capability would make schedule management much easier, especially in large and multi-client environments, without requiring additional Teams or Management Units just for organizational purposes.

    If you think this enhancement would be valuable for your organization as well, I'd really appreciate your support by voting for the Idea.

    https://genesyscloud.ideas.aha.io/ideas/WESCH-I-786" href="https://genesyscloud.ideas.aha.io/ideas/WESCH-I-786" rel="noreferrer noopener" target="_blank" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://genesyscloud.ideas.aha.io/ideas/wesch-i-786">https://genesyscloud.ideas.aha.io/ideas/WESCH-I-786

    Thank you for your support! If you have similar use cases, feel free to leave a comment on the Idea-real-world examples can help demonstrate the value of this enhancement.


    #ScheduleGeneration
    #ScheduleManagement

    ------------------------------
    David Betoni
    Principal PS Consultant – Workforce Engagement Management
    ------------------------------



  • 2.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 16 days ago

    Hi David,

    Workplan/rotation could be another useful filter not only in schedules. Added my comment to you idea.
    Thanks,



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    Robert Tonyka
    Sr. Principal PS Consultant
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  • 3.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 15 days ago

    Hi,  

    I can't find your request on the ideas page - has it been deleted?



    ------------------------------
    Dave T
    RCN
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  • 4.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 14 days ago

    Hi @Dave Tiltman , the link is : https://genesyscloud.ideas.aha.io/ideas/WESCH-I-786



    ------------------------------
    David Betoni
    Principal PS Consultant – Workforce Engagement Management
    ------------------------------

    Original Message


  • 5.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 14 days ago

    Hi, 

    For some reason I still can't see the idea!

    getting a 404 error:

    image



    ------------------------------
    Dave T
    RCN
    ------------------------------

    Original Message


  • 6.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 13 days ago

    Hi @Dave Tiltman & @Andrea Rushfeldt

    For Ideas Lab still need basic access. The partner or you can request this via an admin case. Alternatively, the customer can complete the sign-in form available in the Community: https://genesys.my.site.com/customercare/RequestAccount
    If it's an indirect request, the partner can still open a case for validation purposes.

    I hope this information helps!

    Regards,



    ------------------------------
    Yeni Paola Zapata
    Senior Customer Success Manager
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    Original Message


  • 7.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 13 days ago

    Thanks Yeni.

    I have been an active member of the Ideas Lab for a few years but for some reason this idea leads to an error page (same as the one Dave posted). I have also tried searching "WESCH-I-786" but the same error comes up. Perhaps this could be related to the upcoming changes planned for the Ideas Lab?



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    Andrea Rushfeldt
    Resource Enablement Advisor
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    Original Message


  • 8.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 13 days ago

    Exactly the same for me - I can access other ideas pages, including other ideas in the WESCH section, just not this one!

    Ironic as this is a great idea and a feature I really miss since moving to Genesys from Verint.  I will definitely be voting for this one once I can see it.



    ------------------------------
    Dave T
    RCN
    ------------------------------

    Original Message


  • 9.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 14 days ago

    I am also unable to access the landing page for this idea for some reason.



    ------------------------------
    Andrea Rushfeldt
    Resource Enablement Advisor
    ------------------------------

    Original Message


  • 10.  RE: Idea : Add filtering by Custom Attributes in the Schedule View

    Posted 13 days ago

    can you all try to access it ? https://genesyscloud.ideas.aha.io/ 

    and search by name ?



    ------------------------------
    David Betoni
    Principal PS Consultant – Workforce Engagement Management
    ------------------------------



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