Workforce Engagement Management

We've expanded the forecast and schedule start date range in the UI from 26 weeks to 104 weeks in the future, so you can support longer-term commitments. Availability is targeted for January 19th, 2026. What's New / ...

Comparing forecast values in graph isn't always the fastest way to validate numbers. To make review and analysis more straightforward, we're introducing a new table View for the Main Forecast. Your forecast data is now presented in a clean, spreadsheet-style ...

Great addition - it's definitely an interesting and valuable view 👍 That said, we still see some opportunities to go deeper. While investigating the data behind the Genesys UI, we identified the Copilot metrics coming from an aggregate query API ...

Hi! Thanks a lot for the clarification and for sharing the roadmap - really appreciate it 🙌 This helps set the right expectations around the current level of human involvement, and it's great to see the direction toward fully automated scoring at ...

Hi! 👋 Yes - if the interaction is too short , Copilot will not generate a summary. Also, make sure the agent waits for Copilot to finish processing before ending the interaction. If the agent closes it too quickly, the summary may not have ...

Great addition! 👏 This is a very useful and important widget-it gives agents a clear, visual way to track their adherence over time and stay on top of their performance without leaving the overview. ------------------------------ Mateus Nunes Tech ...

Genesys Cloud – January 19, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule ...

Thanks for the update, Hopefully both ideas will progress to implementation fairly soon as they will have a sizeable benefit for schedulers. ------------------------------ Dave T RCN ------------------------------