Workforce Engagement Management

Hi WEMers, Check out our latest webinar on WFM as the strategic orchestrator of stronger CX, EX and business outcomes. The post also contains the resources shared during the session and a link to register for the third webinar in the series, ...

Hello Everyone, Now that the feature has been released, we would love to hear your feedback! Thanks, ------------------------------ Daniel Chapdelaine, Senior Product Manager, Home + Gamification Genesys - Employees --------------------------- ...

Hello, As we continue exploring potential partnerships with external rewards platforms, we'd like to better understand whether a more manual rewards management model would still provide value to your organization. One concept we are considering ...

Thanks !!! ------------------------------ Carlos Gutierrez Solution Consultant ------------------------------

Hi @Addison Hild , Another option is to use a Work Plan override for the period you need to schedule additional hours. You can find out more about temporary changes to a work plan in the resource article work plan assignment overview. When generating ...

Thank you for your response. I completely agree with your understanding of the concept. I pull data from Genesys every month to publish the Answering % report, and I haven't had any issues so far. I'm using the same filters that I use for the other ...

You are welcome! :) ------------------------------ Jenna Berris Product Marketing Manager, WEM ------------------------------

You need to allow pictures for the awards like the prizes already in there. Also, there should be award points for Recognition where supervisors can provide reward points along with the recognition. ------------------------------ Robert Wakefield-Carl ...