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I ran into something similar. In my case, I used a Call Flow together with a Bot Flow. When I got to the free-text part required by the business rule, I returned to the Call Flow, used a silent prompt, and captured the speech transcription instead of the collected input value. That worked for my case. 

There's also an open idea related to this for Bot Flows: https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-355

Thanks for the suggestion! When you returned back to the call flow, was there the ability to specify voice-only? Otherwise I would think that the same situation could happen where any DTMF entry would wipe out the spoken input.

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Rich Bartolucci
Sr. Director, Omnichannel Application Development
Travelers Insurance
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Original Message:
Sent: 08-14-2026 18:57
From: Luiz Rosa
Subject: Voice-Only Input for Survey Prompt?

I ran into something similar. In my case, I used a Call Flow together with a Bot Flow. When I got to the free-text part required by the business rule, I returned to the Call Flow, used a silent prompt, and captured the speech transcription instead of the collected input value. That worked for my case. 

There's also an open idea related to this for Bot Flows: https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-355

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Luiz Rosa
Full stack developer
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I didn't use any input collection. As far as I know, there isn't an option to disable DTMF and allow only voice input. As a workaround, I used a regular silent prompt for a defined period and asked the caller to speak during that time. Then I used the speech transcription to capture what they said. It worked for my use case.

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Luiz Rosa
Full stack developer
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Original Message:
Sent: 08-14-2026 19:13
From: Rich Bartolucci
Subject: Voice-Only Input for Survey Prompt?

Thanks for the suggestion! When you returned back to the call flow, was there the ability to specify voice-only? Otherwise I would think that the same situation could happen where any DTMF entry would wipe out the spoken input.

------------------------------
Rich Bartolucci
Sr. Director, Omnichannel Application Development
Travelers Insurance
------------------------------



Original Message:
Sent: 08-14-2026 18:57
From: Luiz Rosa
Subject: Voice-Only Input for Survey Prompt?

I ran into something similar. In my case, I used a Call Flow together with a Bot Flow. When I got to the free-text part required by the business rule, I returned to the Call Flow, used a silent prompt, and captured the speech transcription instead of the collected input value. That worked for my case. 

There's also an open idea related to this for Bot Flows: https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-355

------------------------------
Luiz Rosa
Full stack developer
------------------------------

When you mention that you fetch the transcription to get the input, the transcription is for the complete call right? Did you manually have to search through and find just that prompt?

I didn't use any input collection. As far as I know, there isn't an option to disable DTMF and allow only voice input. As a workaround, I used a regular silent prompt for a defined period and asked the caller to speak during that time. Then I used the speech transcription to capture what they said. It worked for my use case.

------------------------------
Luiz Rosa
Full stack developer
------------------------------



Original Message:
Sent: 08-14-2026 19:13
From: Rich Bartolucci
Subject: Voice-Only Input for Survey Prompt?

Thanks for the suggestion! When you returned back to the call flow, was there the ability to specify voice-only? Otherwise I would think that the same situation could happen where any DTMF entry would wipe out the spoken input.

------------------------------
Rich Bartolucci
Sr. Director, Omnichannel Application Development
Travelers Insurance
------------------------------




Original Message:
Sent: 08-14-2026 18:57
From: Luiz Rosa
Subject: Voice-Only Input for Survey Prompt?

I ran into something similar. In my case, I used a Call Flow together with a Bot Flow. When I got to the free-text part required by the business rule, I returned to the Call Flow, used a silent prompt, and captured the speech transcription instead of the collected input value. That worked for my case. 

There's also an open idea related to this for Bot Flows: https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-355

------------------------------
Luiz Rosa
Full stack developer
------------------------------

Hello Rich,

To receive voice input only, I recommend using a bot. By using Ask for Slot, the bot can accept voice input and offers excellent speech recognition capabilities, resulting in very accurate transcription.

I uploaded an example of a flow created by our team. 

I hope this helps you.

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Camila Meneghini
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Hi Rich, you are talking specifically about Survey Flows, right?

If that's the case, I don't think this option exists. I have ran into the opposite issue (I only wanted to capture DTMF, but the Survey Flow is always also capturing voice..), and could never find an option to disable it, unfortunately.

You mentioned above that you saw options to specify "DTMF-only" or "both voice and DTMF". Where exactly did you see those options?

Unless those are new, I don't remember seeing this possibility when I had the issue before.