Genesys Cloud - Developer Announcements!

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets) support in Genesys Predictive Engagement. ...

Summary The Create Workitem and Update Workitem APIs currently reject requests when the dateDue value exceeds the dateExpires value. This validation is being removed . After this change, the dateExpires field can be set to any time at least ...

Summary The Workitem Sync Query Preview API will now enforce a limit of three filters per request. Of these three filters, one must be a single equals (EQ) filter on one of the following attributes: • queueId • typeId • assigneeId • workbinId ...

Summary Contact List and DNC List file uploads are being migrated from the legacy Upload Service to Darth, which uses the public API for file upload requests. As part of this migration, new Darth upload permissions are required for users who upload ...

Summary Three new routing skill permissions are being introduced and will be backfilled to all users who currently have the routing:skill:manage permission: • routing:skill:create • routing:skill:update • routing:skill:delete Effective ...