Genesys Cloud - Developer Announcements!

Summary Genesys will be deprecating legacy automation accounts in the Cloud environment. If you have any accounts in your organization that are associated to @genesys.com or @inin.com , you may see these disappear in the coming weeks . This ...

Summary Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. You are impacted if this use ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Your post mentions "it falls within 8–59 seconds." However, the current UI allows setting values between "7–59 seconds." ・Will the "7 seconds" setting become unavailable after the Effective Date? ・Several of our users have adopted values outside the ...

Summary An update is being made to the response contracts of the following REST API endpoints: • GET Get Conversation Message • GET Get Message • POST Get Messages in Batch • POST Send Message • POST Send Agentless Outbound Message The following ...

Summary The platform will now enforce SMTP integration state validation for ACD email sends . If an SMTP integration is in an error state , email sends will fail until the integration is reset to an active state within the Integrations UI . ...

Summary On December 15th, 2025, the API for querying historical adherence across management units will be disabled and removed. This API was previously announced as deprecated in Deprecation: Current historical adherence query route. The API was ...