Genesys Cloud - Developer Announcements!

We appreciate the feedback and understand that the timing of this change has created challenges, especially during a period when many organizations are in change freeze. We want to be transparent about why this update was necessary and clarify the intent ...

Summary Genesys will be deprecating legacy automation accounts in the Cloud environment. If you have any accounts in your organization that are associated to @genesys.com or @inin.com , you may see these disappear in the coming weeks . This ...

Summary Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. You are impacted if this use ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Hello Hiroyuki, Admin refers to the default role with all directory permissions **. There is no change in type of permissions required. It is the same as mentioned on API explorer for eg User Invite (under Operation Information). This fix is making ...

Hi Ananya, in the Required Permissions, it says "admin," but is this different from "directory:organization:admin"? If so, which specific permission does it refer to? ------------------------------ Hiroyuki Sato Senior Technical Account Manager --- ...

Summary Permissions checks are being introduced to five existing station-related endpoints and three new endpoints. These updates ensure that only authorized users can view, modify, or delete station associations for themselves or others. Effective ...