Genesys Cloud - Developer Announcements!

Summary Genesys will be deprecating legacy automation accounts in the Cloud environment. If you have any accounts in your organization that are associated to @genesys.com or @inin.com , you may see these disappear in the coming weeks . This ...

Summary Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. You are impacted if this use ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Summary Problem and Root Cause The current email workflow lacked proper input validation at the API layer. As a result, invalid email addresses were allowed to send with response 201 and passed through the initial processing stages, only to fail ...

Summary The External Contacts team is correcting a documentation issue by removing the id and selfUri fields from several API contracts. These fields have never returned any data at runtime for the affected objects, and their removal does not change ...

Summary The Pathfinder API is being updated to correctly handle scenarios where a query result exceeds the maximum size limit enforced by AWS. Previously, when a result exceeded this limit, the API returned an empty response with a 200 OK status ...

"Roles that already have the conversation:call:add permission will automatically receive these permissions in a future backfill (date to be announced)." Update: The backfill has just been announced . ------------------------------ Daniel Meyer ...