Genesys Cloud - Developer Announcements!

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Summary The existing per-workitem daily flow launch limit is being replaced with a per-workitem hourly limit for Work Automation. Today, the workitem.workitemflow.launch.per.day limit controls how many times an individual workitem can launch its associated ...

Thank you for sharing ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

Summary Following our previous announcement, Partner Billing Usage API is Now Ready to Consume, we would like to provide an update on the planned availability of the API. The target launch date for the API has moved to March 1, 2027. We recognize ...

Summary The /mobiledevices APIs are being deprecated as part of ongoing platform modernization. Customers should migrate to the supported Web Messaging APIs, which provide equivalent device management capabilities. Effective Date Wednesday, ...

Thank you for the post. ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

Summary The following deprecated response fields are being removed from the public API contract for these REST API endpoints: • GET Get Conversation Message • GET Get Message • POST Get Messages in Batch • POST Send Message • POST Send Agentless ...