Genesys Cloud - Beta HQ

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Hi Nirav There will be a new permission to enable the New version of the Interaction Window that will replace the existing one. The permission can be assigned to users and groups of users directly for testing. ------------------------------ Thomas ...

Done!! ------------------------------ Narasimha Valluri ------------------------------

Hello Hans, Thanks for catching that. I had scheduled that post to go out on Thursday and the formatting looked correct in draft view. The post is now fixed. ------------------------------ Jason Kleitz Online Community Manager/Moderator --------- ...

Hey Gina, We don't have a public list of all of the current Betas running. Some Betas are run via invite only whereas others are fully open to the public. When the PM team has a Beta with open enrollment to the public, we make sure that they are featured ...

Hi Ricardo, Take a look and vote on this idea. It's currently no plan to implement but also notes about raising with the Care Team to increase based on business case. You'll also see in Annoucements that a new Contact List and Record management feature ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

We are developing a new tool that will enable organizations to replicate for business continuity. If you want to provide feedback, take the test now! About the Study: Date: August 2026 Type of study: unmoderated test on Maze; you ...

Hi Richard, Thanks for the response. You just gave me the gold nugget I was looking for: "The data is closer to a raw event stream..." That completely changes how I'm thinking about the solution and the data modeling required on the consumer side. I've ...

Hello, Thanks for your response! I think I figured it out :) ------------------------------ Andrea Nadeau Technology Consultant ------------------------------