Genesys Cloud - Beta HQ

Hi, First of all, You must create the "Platform Integration" and test that You can get/send WA messages. After this You must configure it to use it for "BYOC Whatsapp Business Calling" using API call. Anyway, I will recommend that you contact ...

Hi Andrea, see this Community Post for information: **DELAYED** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting Early Q1 2026) | Genesys Cloud - UI New Features ------------------------------ Kelly Robinson x ----- ...

Hi, Ian! This is the reason in our company we suggested for it to be used only in the divisions with "full" recording. In our company we have an org with 30+ divisions for contact centers in different countries - some can record everything, while others ...

Here are the Genesys Cloud CX Release Notes for this week! Aha! idea Customer engagement External Contact Management Architect digital bot flow list picker support in Singapore and Mexico regions Flow authors can ...

Hello! Come check out the convo on the idea for this release. Lots of bugs to report. Add button to one-click answer call from | Genesys Cloud Ideas Portal ------------------------------ Andrea Nadeau Technology Consultant ----------------------- ...

We had the same issue with a customer of us. We are awaiting for feedback from customer if the issue is still present but wanted to check in this topic if some resolutions were already identified. ------------------------------ Domien De Cleyn na - ...

I have also seen some issues if they plug the dongle into the laptop or docking station. Usually the laptop works better, but yesterday using a Poly wired USB headset the docking station was the fix. ------------------------------ John Humma Call Center ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys ...

Hi @Sabyasachi Pradhan I noticed a behavior where we are unable to see the prompts Inbound_<UserID> in both case cases via API push or record via Agent UI. However, i noticed this was there from other Telecom Engineer when he recorded on his Agent ...

2 questions on Automatic submission of completed AI evaluations. Will these evaluations be able to be auto-released? I cant figure out how to release the evals Also, since they are not auto-released, they can be difficult to report on. ...