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If there is a situation where agents cannot access user interface, but calls are still routed with the last snapshot from the edge. When they end the call with a customer, how do they go back "on queue" if they cannot access the user interface

  • 1.  If there is a situation where agents cannot access user interface, but calls are still routed with the last snapshot from the edge. When they end the call with a customer, how do they go back "on queue" if they cannot access the user interface

    GENESYS
    Posted 10-05-2016 19:12


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