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What advice can you share on which after-call work (ACW) option a contact center manager should choose for agents and why, and how it will show in the performance views and reports?

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  • 1.  What advice can you share on which after-call work (ACW) option a contact center manager should choose for agents and why, and how it will show in the performance views and reports?

    Posted 09-22-2016 14:39
    No replies, thread closed.