Hi,
one of our customers is asking for not displaying the caller ID (ANI) for inbound calls anywhere on the agent interface when receiving a call.
Options for this? We don't want to build a custom app with a custom interface, so we were thinking about using GC for Chrome. Is there any way we can select what interaction details show up in agent display when receiving a new call (similar to what is possible in Genesys Cloud for Salesforce (https://help.mypurecloud.com/articles/customize-interaction-details/)? That way we could hide ANI from that list.
Is there any other option for this? We cannot alter original ANI because it's still needed for reporting purposes (that's why we cannot use inbound regex transformations at trunk level)
Thanks
#Unsure/Other------------------------------
Daniel Ondiviela Abadia
Genesys - Employees
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