Thank you for letting us know, Rasko.
Original Message:
Sent: 09-30-2019 06:05
From: Rasko Radojevic
Subject: Search feature not working on PureCloud Resource center
Hello @Andy Smith
I have just tried a search and I got the respond, from the same Remote Address: 99.86.243.104:443
Hope not much of other users will remain affected by cloudfront IP
Thank you @George Ganahl as well for getting involved in this
Regards from Belgrade
RASKO
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Раско Радојевић
Rasko Radojevic
Original Message:
Sent: 09-25-2019 12:42
From: Andy Smith
Subject: Search feature not working on PureCloud Resource center
Hi Rasko,
I think we've identified the issue. It appears that there was an IP block against a cloudfront IP, affecting a wider set of users than it should. I have a case open and hopefully you should see this resolve by tomorrow.
As a workaround, you can also search on know.genesys.com and filter against documentation. That should give very similar results to the Resource Center search.
Thanks,
Andy
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Andy Smith
Genesys - Employees
Original Message:
Sent: 09-25-2019 11:32
From: Rasko Radojevic
Subject: Search feature not working on PureCloud Resource center
Hello @George Ganahl, yes I'm in Serbia, using corporate LAN
and I tested on several computers with my colleagues and we all get the same 403 Forbidden
Our Public IPv4: 193.203.27.37
RASKO
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Раско Радојевић
Rasko Radojevic
Original Message:
Sent: 09-25-2019 11:16
From: George Ganahl
Subject: Search feature not working on PureCloud Resource center
@Rasko Radojevic what IP does it give you when you browse to https://whatismyipaddress.com/?
You are in Serbia, correct?
------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 09-25-2019 10:18
From: Rasko Radojevic
Subject: Search feature not working on PureCloud Resource center
Hello @Andy Smith
I have repeated the test, and once again I got 403 forbidden, and in network logs it is
Remote Address: 99.86.243.104:443
Status Code: 403 Forbidden
and it was working 20 minutes ago!
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Раско Радојевић
Rasko Radojevic
Original Message:
Sent: 09-25-2019 09:45
From: Rasko Radojevic
Subject: Search feature not working on PureCloud Resource center
Hello,
I have just tried and now the search works.
As I have posted this morning the IP address collected from network logs was Remote Address: 99.86.243.25:443
and now when it works it shows Remote Address: 13.225.78.71:443 with Status Code: 302 Found
Can you share some details what was causing it by your opinion?
RASKO
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Раско Радојевић
Rasko Radojevic
Original Message:
Sent: 09-25-2019 09:11
From: Andy Smith
Subject: Search feature not working on PureCloud Resource center
Hello Rasko,
Sorry to hear this. I'm pretty sure I know what is causing the issue. Do you know the public IP used when you see this error?
Thanks,
Andy Smith
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Andy Smith
Genesys - Employees
Original Message:
Sent: 09-25-2019 04:23
From: Rasko Radojevic
Subject: Search feature not working on PureCloud Resource center
Hello
George, I know that you as always, are trying to be helpful, so I really do not expect that you deal with this, but this is what I got in console
I have used developers tools at Chrome, Mozilla and Edge, and it's same set of network logs "Error from cloudfront" so it looks make like some CDN issue, but I really do not know how to I can deal with it
General
Request URL: | https://help.mypurecloud.com/search |
Request Method: | POST |
Status Code: | 403 Forbidden |
Remote Address: | 99.86.243.25:443 |
Referrer Policy: | no-referrer-when-downgrade |
Response Headers:
HTTP/1.1 403 Forbidden |
Content-Type: text/html |
Content-Length: 162 |
Connection: keep-alive |
Server: nginx |
Date: Wed, 25 Sep 2019 08:04:12 GMT |
X-Cache: Error from cloudfront |
Via: 1.1 2a3d03f915cb6d29f35b8f9edd3b1956.cloudfront.net (CloudFront) |
X-Amz-Cf-Pop: VIE50-C1 |
X-Amz-Cf-Id: NZW2AyfGZbfM-LgqP9EDRhyW2wrA8jF8_B7vst0UsIBzGJWzkqS1iA== |
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Раско Радојевић
Rasko Radojevic
Original Message:
Sent: 09-24-2019 10:03
From: George Ganahl
Subject: Search feature not working on PureCloud Resource center
You should probably pull your Network logs in Chrome when re-creating the problem and see where the 403 is coming from, and any other information around it. I don't know of anyone else having the same problem.
------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 09-23-2019 03:18
From: Rasko Radojevic
Subject: Search feature not working on PureCloud Resource center
Dear @George Ganahl, thanks for the reply.
Yes it is happening for both cases, when I'm logged in PureCloud in another tab and when I do not have a session.
And this is happening for all browsers on my laptop (Chrome, Mozilla, Edge) as well
I can browse through articles without any issue, but search is not functioning (that is frustrating sometimes)
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Раско Радојевић
Rasko Radojevic
Original Message:
Sent: 09-20-2019 16:57
From: George Ganahl
Subject: Search feature not working on PureCloud Resource center
Does it happen both when you are not logged in and when not logged in?
------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 09-20-2019 05:52
From: Rasko Radojevic
Subject: Search feature not working on PureCloud Resource center
Hello to all
it has been for a while that we are facing the issue with search on PureCloud resource center.
I have noticed it few weeks ago but thought it was a part of maintenance.
But that problem still persist, and this morning I got 403 Forbidden
just hope that someone from Genesys will monitor and eventually provide more information or forward it to responsible
#Unsure/Other
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Раско Радојевић
Rasko Radojevic
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