m90dom | 2024-08-22 13:47:22 UTC | #1
Helo, Hope someone can advise and help. I am using Web Messenger, trying to use a switch as an IVR.
Case 1 - Contains(Lower(Message.Message.body),"transfer") == true
Case 2 - Contains(Lower(Message.Message.body),"pension") == true
Case 3 - Contains(Lower(Message.Message.body),"other") == true
Default - Contains(Lower(Message.Message.body),"other") == true
When I get to the initial send response it will something like Genesys - "please say the name of your query" Customer – "pension"
However when I it will always go to the default queue instead of going to pension for example.
Can anyone assist in what I am doing wrong? Any help would be much appreciated.
Inbound Message Flow:
Angelo_Cicchitto | 2024-08-26 07:26:10 UTC | #2
Hi @m90dom in order to react-up user response within a messaging conversation, you must use Digital Bot Flows.
system | 2024-09-26 07:27:08 UTC | #3
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