Genesys Cloud - Main

Does anyone have a successful Number Plan entry to handle 11 digit national mobile numbers? Ideally I want to treat them the exact same way the pre-configured "National" number plan does - however that only grabs 8-10 digit long numbers.

This is to handle 11 digit mobile numbers in New Zealand.

You can create a new number plan with a Match Type of Regular Expression and create a regular expression that matches the pattern of those 11-digit numbers, assign it the National classification.

https://help.mypurecloud.com/articles/number-plan-information/

Some examples of Regular Expressions (from Trunk config):

https://help.mypurecloud.com/articles/regular-expression-match-and-replace-examples-for-external-trunk-number-transformation/