Genesys Cloud - Main

HI there, 

The maximum history shown in an active SMS is 72 hours. Would it be possible to expand the time of this history to 30 days? We use the SMS function in a case management context, and it limits our ability to provide continuity of service. 

Thanks

Hi Deanna

From what I can see, it's currently not possible to extend the time past 72 hours - https://help.genesys.cloud/articles/messaging-threading-timeline/.

I found the following 2 Ideas logged for similar requests, would recommend that you vote on the ideas as its currently in "future consideration" status. 

https://genesyscloud.ideas.aha.io/ideas/REC-I-105

https://genesyscloud.ideas.aha.io/ideas/DIG-I-584

Regards

Stephan