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"A request failed. Please try again later." error when running Queue performance report when long date range interval

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  • 1.  "A request failed. Please try again later." error when running Queue performance report when long date range interval

    Posted 01-09-2024 10:11
    No replies, thread closed.

    It appears "A request failed. Please try again later." errors message appears when running the queue reports with a long date range. I have no issue if its a short interval bit with a long interval it errors out. Is it because the Genesys reports can not handle the load for long date interval?


    #Reporting/Analytics

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  • 2.  RE: "A request failed. Please try again later." error when running Queue performance report when long date range interval
    Best Answer

    Posted 01-09-2024 10:30
    No replies, thread closed.

    Hi Hason, 

    I tested in an Org Sao_Paulo Region and it's OK. I think you should open a case with the Support Team.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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