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  • 1.  Ability to activate/deactivate queues for a specific agent

    Posted 08-05-2021 10:42
    No replies, thread closed.
    Hi,

    Is there a way to remove the ability for a SPECIFIC agent to activate/deactivate the queues they should be working while leaving other agents with the capability to activate/deactivate the queues they are working that day? 

    Thanks,
    Marc
    #Unsure/Other

    ------------------------------
    Marc Moynan
    Canadian Dealer Lease Services Inc
    ------------------------------


  • 2.  RE: Ability to activate/deactivate queues for a specific agent

    Posted 09-12-2023 14:32
    No replies, thread closed.

    Hi Marc,

    I suggest for you to create the same role, remove the routing->Queue->join option, save the new role and assign the new role to the agents you are looking to restrict activate/deactivate option.

    Hope this help.



    ------------------------------
    Claudette Reid
    Financial Debt Recovery Limited
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  • 3.  RE: Ability to activate/deactivate queues for a specific agent

    Posted 09-13-2023 17:52
    No replies, thread closed.

    Hi Claudette

    I have tried your suggestion however I am still not able to restrict specific agents. would there be another way to do this 



    ------------------------------
    Krishneel Mani
    Ethan Global Pty Ltd (t/a Ethan)
    ------------------------------

    Original Message


  • 4.  RE: Ability to activate/deactivate queues for a specific agent

    Posted 09-14-2023 17:04
    No replies, thread closed.

    Permissions are cumulative, so you have to remove the Role that is granting the permission. That's why Claudette said to "create the same role".

    HTH



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


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