Genesys Cloud - Main

Wondering if there is the ability to detect intent, similar to agent escalation at every turn in a particular bot flow.  For instance if the caller is going down the "reschedule" intent of an appointment and later decides the need to " cancel" the appointment, the intent to cancel is then detected and the bot moves to the top to head down the cancel flow.
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)

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Rob Bennett
SS
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With Digital Bot Flows, anytime you are asking for Intent or present a digital menu, all Intents are available.  For Ask for Slot or Ask Yes/No, it will only listen to those slots/answers.  With Bot Flows, you can define at every Ask for Intent which Intent is available, so you could design a lot of your Bot around asking for intent.