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  • 1.  Ability to detect intent at any turn in bot flow.

    Posted 02-08-2023 14:19
    No replies, thread closed.
    Wondering if there is the ability to detect intent, similar to agent escalation at every turn in a particular bot flow.  For instance if the caller is going down the "reschedule" intent of an appointment and later decides the need to " cancel" the appointment, the intent to cancel is then detected and the bot moves to the top to head down the cancel flow.
    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)

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    Rob Bennett
    SS
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  • 2.  RE: Ability to detect intent at any turn in bot flow.

    Posted 02-21-2023 10:41
    No replies, thread closed.

    With Digital Bot Flows, anytime you are asking for Intent or present a digital menu, all Intents are available.  For Ask for Slot or Ask Yes/No, it will only listen to those slots/answers.  With Bot Flows, you can define at every Ask for Intent which Intent is available, so you could design a lot of your Bot around asking for intent.



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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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