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  • 1.  Ability to edit wrap-up codes after the call has ended

    Posted 07-22-2025 11:00
    No replies, thread closed.

    Hi,

    Is there a way to edit the wrap-up code that an agent has used for a call after the call has ended?


    #Unsure/Other

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    Helen May
    EVP Director of Service Delivery
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  • 2.  RE: Ability to edit wrap-up codes after the call has ended
    Best Answer

    Posted 07-22-2025 11:39
    No replies, thread closed.

    Hello Helen,

    An agent will not be able to edit the wrap-up code that they selected after a call has ended. An admin should be able to change the wrap-up code used via API by using our Dev Tools.



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    Jason Kleitz
    Online Community Manager/Moderator
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