Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

About "Addition of Deepgram Flux and Nova-3 speech-to-text (STT) engines and updated STT engine names".

  • 1.  About "Addition of Deepgram Flux and Nova-3 speech-to-text (STT) engines and updated STT engine names".

    Posted 3 hours ago

    I am contacting you to confirm the specifications regarding the Genesys STT engines described in the following article.
     
    https://help.genesys.cloud/announcements/genesys-cloud/addition-of-deepgram-flux-and-nova-3-speech-to-text-stt-engines-and-updated-stt-engine-names/
     
    I have the following two questions regarding the information in the article:
     
    * Are there any differences in the characteristics or behavior of the STT engines listed in the article?
     
      If so, could you please explain the features and characteristics of each engine?
     
    * Is it correct to understand that the current Enhanced Transcription service uses V4?
     
    Kind Regards,


    #GenesysAnnouncements

    ------------------------------
    Ryuma Maruyama
    ------------------------------


Related Content