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Hi!!!

I have been exploring About Agentic Virtual Agent for a while. Usually, I use IA to improve role, guidelines and guardrails to get the results I want to achive. I got stuck in something: I buildining a AVA in spanish, how I specify the currency? currently, AVA alway tell "$9.900" as nine thounsound... dollars instead of pesos or any other currency.

What have you done o what should  I do to get it right?

Regards,

Hi!

Yes - this is a very common behavior with AVA in voice mode.

By default, the model may interpret values like "$9.900" as dollars unless you explicitly define the currency and pronunciation behavior in the Agent Guidelines.

What worked well for me was adding very explicit voice/currency instructions inside the Guidelines section, for example:

• Always interpret "$" values as Colombian Pesos.
• Never refer to the currency as dollars.
• When speaking monetary values in Spanish, always say:
  • "9.900 pesos"
  • "nueve mil novecientos pesos"
• Never say "dólares" unless the value explicitly contains USD.
• For voice interactions, convert all monetary amounts into natural spoken Spanish.

Example:

• "$9.900" → "nueve mil novecientos pesos"
• "$25.500" → "veinticinco mil quinientos pesos"

Also, avoid relying only on symbols like "$" because the model associates that strongly with USD.

A better approach is:

• "COP 9.900"
  or
• "9.900 pesos colombianos"

Another thing that helps a lot:
place these instructions near the TOP of the Guidelines, because AVA gives higher importance to instructions at the beginning and end of the prompt structure.

Genesys documentation also recommends being very explicit for voice formatting, currencies, numbers, and spoken representations.

I had similar issues in Portuguese/Brazilian voice agents and solved it by forcing:

• spoken currency format
• localized pronunciation
• explicit currency name
• no symbol-only interpretation

That usually stabilizes the behavior very well.