Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  About disconnection in the middle of IVR

    Posted 05-12-2023 00:26
    No replies, thread closed.

    Is it possible to detect the disconnection and process the call if the customer disconnects in the middle of the IVR?


    #Telephony

    ------------------------------
    OGATA HIKARU
    NEC Corporation
    ------------------------------


  • 2.  RE: About disconnection in the middle of IVR

    Posted 05-12-2023 00:32
    No replies, thread closed.

    Only through a notification web service at this time.  You would have to watch for the disconnect and then run a workflow or data action when you see it and get the conversationId.  You can find out about notifications here:  Overview (genesys.cloud)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content