enotani | 2022-04-26 08:54:55 UTC | #1
Please let us know if there is a way to edit the email displayed on the agent's UI screen from the "Inbound Email" flow. From the body of the incoming mail, the delimiter (";") Is it possible to display only the last sentence in the agent's UI?
ex.)
Body of incoming email
00001;2254;3360; component replacement
↓ The email body we want to display on the agent's UI screen
component replacement
system | 2022-05-27 08:55:28 UTC | #2
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