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  • 1.  About Genesys Cloud General Questions

    Posted 01-05-2024 10:30
    Edited by Bariscan UYAR 01-05-2024 10:55
    No replies, thread closed.

    Hello everyone,

    I have developed a client application in Genesys PureCloud. Using the purecloud-platform-client-v2.min.js in this web application, I want to perform the following tasks.

    1. I want to find the id of the clicked interaction and the id of the previously clicked interaction. I subscribe to the Notifications API with "v2.users.${userId}.conversations." I have three interactions, but my if block is being entered twice each time. Therefore, I cannot find the ids of the clicked and previously clicked conversations. When examining the data for two conversations, there is no property indicating which one is selected. Is there a method in JavaScript to achieve this?
      function onSocketMessage(event) {
      let data = event.data;
      let parsedData = JSON.parse(data);
      if (parsedData.eventBody.message == "WebSocket Heartbeat") return;
      let topic = parsedData.topicName;
      if (topic === v2.users.${userParameters.Id}.conversations) {}
    2. Can I track only the selected interaction?
    3. Is it possible to create a Custom CTI button in PureCloud similar to the one in Interaction Connect?
    4. When both the Interactions menu on the PureCloud page and the Client Apps created under APPS are used simultaneously, the page is divided in half. Without clicking the "Hide Interactions" button, I cannot use the Client App on the larger screen. Is it possible to keep the Interactions area in a smaller space and make the Client App area larger?
    5. Like the tabs in the Workspace under the Performance tab, can I position Client Apps in the desired area?
    6. Is it possible to write custom JavaScript for PureCloud?
    7. Are inbound SMS messages from the same user managed as a single interaction in the cloud? If it progresses as a single interaction, is it possible to convert each SMS into a separate interaction?
    8. In the Performance > Workspace > Interactions tab, the filtering process includes Interactions, Evaluations, Surveys, Outbound, Journey, and Flows. Can I set these fields in a way that cannot be changed on a user-specific basis? For example, I want to enable users to select a specific filter and prevent them from changing it.
    9. Can I send real-time notifications from the backend of a .NET application to the PureCloud environment for an agent? Is there an API endpoint for this?

    Thank you in advance.



  • 2.  RE: About Genesys Cloud General Questions

    Posted 01-05-2024 14:08
    No replies, thread closed.

    Good luck with your client app! You might find the developer center a better forum for your questions. 



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------



  • 3.  RE: About Genesys Cloud General Questions

    Posted 01-05-2024 14:13
    No replies, thread closed.

    Hi Bariscan,

    If you don't receive a response here, I recommend this discussion in the Developer Forum: https://developer.genesys.cloud/forum/

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 4.  RE: About Genesys Cloud General Questions

    Posted 01-05-2024 14:19
    No replies, thread closed.

    Of course, I see now that Bariscan already has a thread there with no responses. I do think that's the most likely place to get a response rather than here. 



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------

    Original Message


  • 5.  RE: About Genesys Cloud General Questions

    Posted 01-10-2024 08:41
    No replies, thread closed.

    Hi Brian,

    I couldn't get a response from the forum or here either.Can I know your opinion?

    Thank you.



    ------------------------------
    Bariscan UYAR
    Procat International Ltd.
    ------------------------------

    Original Message


  • 6.  RE: About Genesys Cloud General Questions
    Best Answer

    Posted 01-10-2024 09:14
    Edited by Cameron Tomlin 07-05-2024 09:53
    No replies, thread closed.

    The developer forum is still, I imagine, the correct place for your query. You've asked several disparate, involved questions (that it's possible no single person has the answer to) in one post, which may be daunting for people to answer. Perhaps start smaller or break them up? 



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------

    Original Message


  • 7.  RE: About Genesys Cloud General Questions

    Posted 01-10-2024 10:00
    No replies, thread closed.

    Following your advice, I broke down the questions in the forum. Thank you.



    ------------------------------
    Bariscan UYAR
    Procat International Ltd.
    ------------------------------

    Original Message


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