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  • 1.  About IVR Guidance

    Posted 06-05-2025 19:23

    HikaruOgata | 2023-04-03 06:35:54 UTC | #1

    Is there a way to announce to customers waiting in line which customer you are? I think that it is possible to use the API, thank you for your guidance.


    tim.smith | 2023-04-10 20:28:16 UTC | #2

    Position in queue is not available; GET /api/v2/routing/queues/{queueId}/estimatedwaittime only returns the EWT.


    system | 2023-05-11 20:28:31 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 19265