Hi,
We got a new request. Customer wants to offer all calls survey at the end (no new call). Customer does not have WEM module, they are just using post call action to send call to a flow. For inbound call, with architect we can use set post action, with outbound we can do something similar. Our issue is with Genesys user initiate an outbound call (not campaign), how can we offer a survey at the end of call when agent leave the conversation?
Is possible to set a post action using API? Or how to transfer the call when the user click on disconnect button?
Regards,
SG
#API/Integrations#Routing(ACD/IVR)#Unsure/Other------------------------------
Saugort Dario Garcia
Arquitecto de soluciones
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